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Hi all! New to Affinity, switcher from Adobe CC. Purchased both Designer and Photo from the Affinity online store.

Have launched Affinity Photo and used it without incident, all worked as expected.

However, tried to launch Designer for the first time today: I get the splash panel, the app window loads, but is unresponsive; the cursor turns into an hourglass if I hover it; I have to force quit it from the Task Manager. Have tried multiple times, same result. No error message dialog appears. 

System:

  • Dell Optiplex 980 PC
  • Intel Core i7 860 (4 cores, 8 threads), about 2.8GHz
  • Windows 7 Professional SP1
  • 16GB RAM
  • upgraded with an AMD FirePro W2100 graphics card for dual 4K monitor support.
  • Dual Dell P2415Q UHD monitors.
  • Wacom CTH-480 pen tablet as a mouse replacement, touch disabled.

Things I tried:

  • Uninstalling and reinstalling Designer
  • Unplugging one monitor just in case it was a weird dual-monitor quirk
  • Verified that I have none of the third-party software listed in the sticky post.

Slightly non-standard software I have installed:

  • WebP Codec for Windows 0.19 from Google, to enable previewing WebP images in Windows Explorer
  • SVG Explorer Extension 0.1.1 from Dotz Softwares, for previewing SVGs
Edited by A.J. Kandy
adding detail

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