Gigatronix Pete Posted February 6, 2020 Share Posted February 6, 2020 Morning guys ...i've been using Photo (Designer & Publisher) for a year or so now & it's been fine but the past few days "Photo" it wouldn't close when i clicked the "x" & i had to right click & close window ...apart from that it worked ok! I've used it already today once & it was fine, but now when i click to open it i get a circle spinning for a few seconds & then nothing at all ...Photo won't open full stop! Publisher & Designer are all ok I am using Windows 10 Any ideas? Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted February 6, 2020 Staff Share Posted February 6, 2020 Hi Gigatronix Pete, Make sure Affinity Photo is closed and not running, worth checking task manager to see if the process is running and if it is, just end the process. If you can then call up the Run Box by holding down the Windows key and tapping the letter R and in the run box enter:%appdata%\Affinity\Photo\ Then click okay. You should see a folder called 1.0, please right click this and select Rename and call it Old Settings. Once thats been renamed, try starting Affinity Photo again and let me know the results Gigatronix Pete 1 Quote Link to comment Share on other sites More sharing options...
Gigatronix Pete Posted February 6, 2020 Author Share Posted February 6, 2020 Hello @stokerg ...thanks for the reply I have done as you say & Photo now works again altho it seems to have been reset ...it that correct? Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted February 6, 2020 Staff Share Posted February 6, 2020 5 minutes ago, Gigatronix Pete said: I have done as you say & Photo now works again altho it seems to have been reset ...it that correct? That's correct, this would reset the app, however as we renamed the 1.0 folder, we still have all of your settings. It will be something in that folder that was causing the issue. Could you go back to %appdata%\Affinity\Photo\ Zip up the Old Settings folder and upload it to our Dropbox here and i should be able to find out what's causing the problem and hopefully send you back a fixed zipped file Gigatronix Pete 1 Quote Link to comment Share on other sites More sharing options...
Gigatronix Pete Posted February 6, 2020 Author Share Posted February 6, 2020 Ok that's all done thanks @Stokerg stokerg 1 Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted February 6, 2020 Staff Share Posted February 6, 2020 Thanks for uploading the zipped folder Doesn't crash my Photo, which i would of expected as it was clearly something in that folder causing the issue. I'll send you Private Message with a download link for a slightly tweaked version of your settings (there was a file in the auto-save folder that could possibly cause this). Gigatronix Pete 1 Quote Link to comment Share on other sites More sharing options...
Gigatronix Pete Posted February 6, 2020 Author Share Posted February 6, 2020 Ok @stokerg thanks ...where do i go for private messages? Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted February 6, 2020 Staff Share Posted February 6, 2020 @Gigatronix Pete There is an Envelope icon along the Top of the Forums, next to the Notification bell. Click the Envelope and you'll see the message Gigatronix Pete 1 Quote Link to comment Share on other sites More sharing options...
Gigatronix Pete Posted February 6, 2020 Author Share Posted February 6, 2020 Got it ta & done all that thanks (again) ...it opens ok & seems to be working!👍 I assume I now have to import my assets, brushes, etc again? Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted February 6, 2020 Staff Share Posted February 6, 2020 7 minutes ago, Gigatronix Pete said: I assume I now have to import my assets, brushes, etc again? Your brushes should be present and i'm surprised your assets aren't, but if anything is missing then they would need re-importing Gigatronix Pete 1 Quote Link to comment Share on other sites More sharing options...
Gigatronix Pete Posted February 6, 2020 Author Share Posted February 6, 2020 No worries & thanks very much indeed for your help today! stokerg 1 Quote Link to comment Share on other sites More sharing options...
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