bse2506ma Posted December 25, 2019 Share Posted December 25, 2019 Publisher purchased in the Microsoft Store (ordered on 27.11.2019, order number 7483705276, paid via Giropay). Debited from account, status of order "canceled". I cannot see any reason why the product is not unlocked. Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted December 28, 2019 Share Posted December 28, 2019 @bse2506ma Welcome to the Affinity forums. Since Microsoft and Serif share NO customer data, this is a problem that only the M$ Store support can resolve for you. However, the fact that you say the "status of order "canceled"" seems to suggest there was a problem with the actual payment. But again, this is something you will need to raise with M$ Store. Jeff StevenS 1 Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
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