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Posted

Hello,

Affinity Photo Closes when I try to Open File on OSX.

It also happens when I try to create a new picture.

I have tried re-installing and also holding down the CTRL key when opening.

Any help appreciated as I can't use the software.

 

Thanks,

 

David

  • Staff
Posted

Which version of OSX do you have installed and which version of Affinity Photo? 

Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder. You can then attach/upload the crash report to this thread so we can take a look.

Posted
On 12/9/2019 at 9:34 AM, Lee D said:

Which version of OSX do you have installed and which version of Affinity Photo? 

Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder. You can then attach/upload the crash report to this thread so we can take a look.

Any update please.

Posted
On 12/9/2019 at 9:34 AM, Lee D said:

Which version of OSX do you have installed and which version of Affinity Photo? 

Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder. You can then attach/upload the crash report to this thread so we can take a look.

Files attached.

 

Please respond.

Posted
5 hours ago, DavdyWavy said:

Files attached.

No files are attached to your post.

All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

  • Staff
Posted

@DavdyWavy The crash reports indicate that Metal compute is causing the crashes. Open the app and without starting a new document open the apps Preferences > Performance and untick the option to Enable Metal Compute Acceleration, then switch the Display option to OpenGL.

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