Broicher Posted November 9, 2019 Share Posted November 9, 2019 AP crashes reproducibly when attempting a frequency separation. I usually do this from inside a macro that implements a widge filter. Interestingly the preview works, but as soon as I apply the macro it crashes. It also crashes when using the frequency separation directly. System info inside crash report: Crash report, Callstack etc is attached. CallStack_etc.rtf Quote Link to comment Share on other sites More sharing options...
Broicher Posted November 9, 2019 Author Share Posted November 9, 2019 Supplemental: This happens with a filter radius >42. It seems to work for 42 and as soon as I use a radius 43 it crashes. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 10, 2019 Staff Share Posted November 10, 2019 Hi Broicher, I'm having trouble reproducing the crash here. Do you mind uploading the .macros file using this link for us to take a look please? Thanks. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Broicher Posted November 12, 2019 Author Share Posted November 12, 2019 Oh, this happens with the frequency separation directly. However it is a 50MP image. But I will upload the macro as well ... I hope that worked, the file looks so awfully small. Quote Link to comment Share on other sites More sharing options...
Zolive Posted November 14, 2019 Share Posted November 14, 2019 hello from my macbook it crashes when applying fsplit frequency manually (all values by default or not) where can I find logs to send and help to fix this issue? Quote Link to comment Share on other sites More sharing options...
Broicher Posted November 14, 2019 Author Share Posted November 14, 2019 10 minutes ago, Zolive said: hello from my macbook it crashes when applying fsplit frequency manually (all values by default or not) where can I find logs to send and help to fix this issue? When it crashes on a Mac it usually opens a windows with a lot of information about the crash. This includes not only a call stack, but a lot of other information that might b helpful to the developer. You can look at the rtf file in the first entry here which is my crash report. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 15, 2019 Staff Share Posted November 15, 2019 Hi Broicher, Thanks for the file. I've reproduced the issue here and i'm logging this to be looked at. Hi Zolive, It's probably the same issue. When the app crashes a dialog/warning is displayed saying Affinity Photo quit unexpectedly. Press the Report... button on that dialog, then press and hold the alt key and drag the icon from the titlebar of the Problem Report for Affinity Photo window that will appear to your desktop to create a copy of the report there. Attach this file to your next reply here. Thanks. Broicher 1 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Zolive Posted November 15, 2019 Share Posted November 15, 2019 hi i m sorry, but AP crashes silently without dialog box :-( this is why i Asked from where I can collect log or report files from the machine Quote Link to comment Share on other sites More sharing options...
Preset1 Posted December 30, 2019 Share Posted December 30, 2019 I can reliably reproduce this crash. I am following the tutorial in the AP workbook on page 273 which causes a crash every time. Error report attached. Any word on when it will be fixed? APCrash_191230.rtf Quote Link to comment Share on other sites More sharing options...
Pamei Posted December 31, 2019 Share Posted December 31, 2019 Any updates on this? Quote Link to comment Share on other sites More sharing options...
Puck Posted January 2, 2020 Share Posted January 2, 2020 I can reproduce this behavior with frequency separation, but only with Mac OS Catalina 10.15.2 -- with Mac OS 10.14.6 Mojave it works fine, also with High Sierra and El Capitan. See crash report. Catalina runs on my MacBook Air for testing purposes. When I look at the other bugs listed here on the forum that people complain about, I assume that there is a big incompatibility between Mac OS Catalina and Affinity Photo (-Designer, -Publisher). How about an intermediate update instead of keeping us waiting for version 1.8? Crash.Report.rtf Quote iMac 2017, 16 GB RAM, Intel Iris Plus Graphics 640 1536 MB, MacOS Ventura 13.6.6 (22G630) - Affinity V2-Universallizenz Link to comment Share on other sites More sharing options...
Reeno Posted January 11, 2020 Share Posted January 11, 2020 I do have the same problem with my Mac OS Catalina. Frequency separation crashes every time! Any updates fixing this bug in the pipeline? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted January 13, 2020 Staff Share Posted January 13, 2020 Hi Reeno,Welcome to Affinity Forums There's quite a few users reporting this but it doesn't crash in all systems. Do you mind trying this for me: go to Affinity Photo Preferences, Performance section and disable/untick Enable Metal compute acceleration checkbox. Can you still reproduce the crash with Metal disabled? What's your system specs (namely the built-in and dedicated graphic card if you Mac have one)? Thanks. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Broicher Posted January 13, 2020 Author Share Posted January 13, 2020 7 hours ago, MEB said: Hi Reeno,Welcome to Affinity Forums There's quite a few users reporting this but it doesn't crash in all systems. Do you mind trying this for me: go to Affinity Photo Preferences, Performance section and disable/untick Enable Metal compute acceleration checkbox. Can you still reproduce the crash with Metal disabled? What's your system specs (namely the built-in and dedicated graphic card if you Mac have one)? Thanks. In my case, I cannot disable it, it is blurred out, it says there is no compatible GPU. Quote Link to comment Share on other sites More sharing options...
Jan G. Posted February 4, 2020 Share Posted February 4, 2020 Hallo everybody, I have the same problem. I tried now without Metal. With the option "software", "only integratet GPU" not checked - it works now. regards Jan Quote Link to comment Share on other sites More sharing options...
Broicher Posted February 5, 2020 Author Share Posted February 5, 2020 Doing all in software works for me, but certainly that is so lame that it hurts and you can have a cup of coffee while the filter computes. Quote Link to comment Share on other sites More sharing options...
Broicher Posted February 26, 2020 Author Share Posted February 26, 2020 On 1/13/2020 at 9:53 AM, MEB said: Hi Reeno,Welcome to Affinity Forums There's quite a few users reporting this but it doesn't crash in all systems. Do you mind trying this for me: go to Affinity Photo Preferences, Performance section and disable/untick Enable Metal compute acceleration checkbox. Can you still reproduce the crash with Metal disabled? What's your system specs (namely the built-in and dedicated graphic card if you Mac have one)? Thanks. Thank you!!! Version 1.8 fixes the problem ... at least that is what my first test shows. I can switch to "Metal" and all is well. Quote Link to comment Share on other sites More sharing options...
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