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Found 10 results

  1. I do not have a Twitter or Facebook account, so I am posting here. I cannot log in to an account on Affinity (serif). I try "forgot password", generated a new one, and again get "incorrect password." I see no way out of this.
  2. I have forgotten my password , Affinity has promised to send me an update to my e mail address but nothing has arrived , this is the second time I have tried . I purchased Affinity Designer 6 months ago . Any thoughts please ?
  3. Help please I cannot reset my password - I have tried but I do not get an email back from you. I have set up another account using a different email address and that now says the email address or password is wrong when it isn’t so I cannot log onto Affinity on my iMac! I can however log on via this forum - makes no sense. i have upgraded to the recent version and wanted to take you up on the free extras but I’m hitting the above wall. In my opinion the Affinity website is not very user friendly and I find it very frustrating - that said the photo softwa
  4. I tried to log into my Affinity account, but I forgot the password. When I try to reset it from https://affinity.store/reset-password/ the page tells me that I will receive the instructions in my email, but I have not received any messages related to my password, although I get other messages from Affinity . Could you help me reset my password? Finally, I have created my account again, so the problem is solved. Thank you,
  5. Hey Serif team, A simple request really. I would like to gain access to my account. I have changed computers and need to download my Draw Plus and Page plus products again (yes, I'll move to Affinity eventually). I've requested almost five times to be sent my password reset and nothing has come to my email (8 hours ago). Yes, I've checked the spam folder. I'd appreciate if someone could look into this please. If I recall correctly, the last time I had to access it, I couldn't get in either. Kind regards, Penny
  6. I installed Affinity Photo first time and it worked fine. Upon opening it second time, it said incorrect password. So I uninstalled and then re-installed Photo. Opened once and Ok but when opened second time. got the incorrect password again. Any ideas. Windows Photo 1.5 purchased today from Serif. Jack Herlihy
  7. Dear Affinity Team I have tried to re-download your products which I bought last year. I still have the PayPal receipts, the saved password and login details to your site. But somehow neither my email nor my password are recognized on any of your associated sites (seriflabs, affinity). I tried to reset my password but it would not recognize my email. I am certrain I got the correct login-details because these are auto-saved in my browser, I also remember successfull login in with those details last year. I purchased both, Affinity Photo and Affinity Designer for Windows. Could I g
  8. I have forgotten my password so cannot access my Affinity Designer account . I am waiting for a new password to be sent to my email address but nothing has arrived, this is the second time I have tried with no result. Any thoughts? Derek
  9. Simple password protection of a document. Much like Pages, Numbers has. There are certain documents I would like to encrypt and protect. For professional work which sometimes requires some protection, or clients who have classified projects, I would like to have some password option.
  10. I think it'd be a great addition to be able to open secured PDF files by having a prompt to enter the document's password (if this is not already possible, please correct me if I'm wrong). I work for a graphic design company and our PDFs have to be secured. However, when I try to open them with AD it just says 'Failed to open PDF file - The file requires a password' with no option to unlock by entering the password. Just an idea which could be very useful.
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