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StevenS

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Everything posted by StevenS

  1. Hi Camateis, Welcome to the Affinity forums. You would need a separate Windows version to install on Windows or a Mac version to install on the Mac. Each version is purchased independently and each has its own licenses.
  2. Welcome to the Affinity forum, Sobremesa. It is not possible to change an order once it has been placed. The best advice, would be to contact affinityreturns@serif.com to get a refund. You can complete the purchase again for the correct OS.
  3. Hi 30west , Welcome to the Affinity forum. I'm not quite sure what this means, can you please elaborate on the issue, and how it may be a problem? When purchasing through our own site, it will detect the device you are on and default to that version, but it can be changed during the check out process. If you have purchased the Mac version instead of the Windows version, please send an email to affinityreturns@serif.com with your order number, and they will be able to refund the purchase for you. I suspect the app will stop working once the 10 day trial expires. You can use Affinity apps for Windows on any Windows computers you own or control by ONE person. More information can be found here: https://affinity.store/help/
  4. Hi aimuch, Welcome to the Affinity forum. All upgrades for the current version (1.x) are free. A new version (2.x) would require a new purchase that would include all future upgrades to that version.
  5. We do not have any current plans for an electronic version of the workbooks, sorry.
  6. Hi Radmir, Welcome to the Affinity forum. The books are quite heavy, the prices you see on our website are prices that we are charged by the delivery fulfilment company, we do agree that they can be quite expensive is some regions and we do absorb some of the cost ourselves. One of many reasons is that we already have a host of online support on these very forums. Lots of users asked for a book, so we also produced a companion book for the apps.
  7. Hi Imagineopeneyes, Welcome to the Affinity forum. We do not have any plans for a web editing or a video editing application, sorry.
  8. Hi Narcis Vila, Welcome to the Affinity forum. I have applied a download link to your account as I can see that you purchased the app. To login to your account, please head to the Affinity website and enter your email address along with your password within the relevant fields, and then click Sign In. If you’re unsure of your password, please select the Forgot Password? option and enter your email address. Then select the Reset Password option. This will send you an email to the email address previously specified for you to reset; follow the steps within this email. Once you’re in your Affinity Account, please select your name in the top right-hand corner of the page. This should supply you with six options, one of which is Downloads & Product Keys - Select this option now. On this page, you will see a list of your orders along with a Download Purchase button associated with each. Click the button next to the relevant order to start the download.
  9. Hi sunny-animator, Welcome to the Affinity forum. Can you please contact affinityorders@serif.com and they will be able to look at this for you.
  10. Sorry, our external warehousing provider do not offer China for deliveries. We can only ship to the countries listed in our store. This similar post offers a few alternatives suggestions; https://forum.affinity.serif.com/index.php?/topic/57061-work-books/
  11. Hi jnkstry, I can only advise that you contact our Returns team directly for advice on this one. They can be contacted through the email address below; affinityreturns@serif.com
  12. Hi artless01, Welcome to the Affinity forum and thank you for the update, we're pleased to read that the issue has been resolved
  13. Yes, no, yes To download a previous order, open the Mac App Store and select on 'Purchased' and it will be shown in the list (You will need to be logged into the Mac App Store using the same account that was used to purchase the app). If you are purchasing for first time, it should start to auto download.
  14. Hi Mateusz, Welcome to the Affinity forum. It is not possible to place an order on our website for both books in one order without paying two shipping charges. As one book alone is quite heavy (nearly 1.6kg with packaging) and because of this weight, we are charged by Amazon, who ship our orders out. However, as a good will gesture we can offer half price shipping on the second workbook? If this is something you would be interested in, please send an email to affinity@serif.com with your preferred method of payment and your full address and we can arrange this for you.
  15. Hi jnkstry, Welcome to the Affinity forum. The promotion is a special offer, just as we do from time to time.
  16. Hi Jaffa, Thanks for getting in touch. I've passed this on to the appropriate departments and someone should get in touch with you very soon. My apologies for the delay.
  17. Hi Dantian, Welcome to the Affinity forum. Could you please contact our Legacy Support team email by submitting a Ticket. When you do so, please ensure that you include the product key so that they know exactly which product you are referring to. Thanks
  18. Hi Robert, Welcome to the Affinity forum. You can use Affinity apps for Windows on any Windows computers you own or control by ONE person. More information can be found here: https://affinity.store/help/
  19. Hi iMacKalle, Our licences are not transferable and you would need to purchase a separate Windows version to install on Windows. Each version is sold separately and each has its own licenses.
  20. Indeed, and the number points you raise are true. However our EULA does not go into the same details, so we try to keep it as black and white as possible when asked publicly to avoid any misinterpretation. For example; "Can my son's Tom, Dick and Harry who live with me, use the software too?" would receive a more informal version of "Yes, the licensee is the head of a household, with other members of the household making personal use of the apps on computers owned by the licensee." via email. However you can be sure that on a public forum someone somewhere in the world will only read "Can my son's use the software too?", and the "yes" part of our answer. By tailoring our answers, we are able give a specific answer to a specific users circumstance.
  21. Hi Steve, Welcome to the Affinity forum. Have you compared the specs for the laptop to our own system requirements?
  22. I can only advise that if users have specific licencing questions, that they email us (affinity@serif.com). The answers we provide via email, may be more tailored to your circumstance than they would be on a public forum. I hope this helps
  23. Hi Zaxx81, Welcome to the Affinity forum. The licence does require that each individual would require their own copy of the software. Although if purchasing the Mac version through the Mac App Store, family members can use the same licence using Apple's Family Share feature.
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