StevenS

A purchased licence key would continue to work as it does not have any one time use restrictions.

Hi @andreas thaler, Willkommen im Affinitätsforum. Sie können für jede Bestellung auf Ihrem Konto einen Mehrwertsteuerbeleg erstellen. https://affinity.store/account/orders/ Klicken Sie auf Ihrer Konto-Homepage auf "Bestellverlauf" und suchen Sie die Bestellung, für die Sie einen Mehrwertsteuerbeleg erstellen möchten. Klicken Sie auf "Umsatzsteuerbeleg anzeigen" und geben Sie Ihre Daten ein. Klicken Sie auf "Umsatzsteuerbeleg erstellen". Ein PDF-Umsatzsteuerbeleg wird erstellt.

This will 100% happen, and we will also let people know on our social media channels when it is about to end too

Just to add a bit of further clarity on the discount in relation to the trial. The trial can be started at any time once the trial key has been received, so potentially the trial could be started in a few years time, and we would not honour the discount at the end if that was to occur. What we did last year after the discount had expired was to send an email to everyone who signed up for the trial (and ticked the "Allow Serif to send me emails" box) as they neared the end of the trial period, with a unique link to still get the offer. It has not yet been confirmed that this will happen on this occasion.

Hi @PaulVudu, welcome to the Affinity forum. Only purchases that are made directly through the website will have the option for creating an invoice. If your book purchase was made via email with Customer Service, please contact affinity@serif.com and an invoice can be created for you.

Hi @Gerd Luczak, Bitte kontaktieren Sie affinity@serif.com mit Ihrer Bestellnummer und wir werden dies für Sie weiter prüfen.

Hi @Option Whisperer, The below is shown at the bottom of our checkout screen. However, I will pass your feedback along to the web dev team.

Hi @Luko312, witamy na forum Affinity. Platforma, której używamy do zamówień online, jest przeznaczona głównie dla użytkowników prywatnych, co widać podczas procesu zakupu, ponieważ nie ma możliwości dodawania numerów VAT UE, co oznacza, że jest to uwzględnione w koszyku. Chociaż nie jest to jasno określone na stronie internetowej, każda firma, która jest zarejestrowana jako płatnik podatku VAT, powinna skontaktować się z obszarem biznesowym witryny przed sfinalizowaniem zamówienia. Prosimy o kontakt pod adresem affinity@serif.com, a nasz zespół udzieli dalszych informacji na ten temat.

Hi @jesus antonio vega colin, We are sorry to hear this Please contact affinity@serif.com and let them know what you were trying to purchase and which method of payment you were hoping to use, and the team will be able to assist you with placing an order.

Hi @Iury Erick, This is very unusual... Is the same thing happening in all web browsers?

Hi @Remon, We have been unable to replicate the issue you have reported. As legally required in Europe, our payment portal uses 3D Secure for all transactions, this is not the case in all other area of the world so it may be that your card cannot purchase through portals that use 3D Secure, or your bank is not yet setup to accept payments that use 3D Secure. As this is not something we have any control over, you will need to discuss this with your bank. If you have purchased using a 3D Secure payment portal in the past and you know that it is not the above that is affecting the order, please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process. If that still does not work, please contact affinity@serif.com and one of our team can help you place the order.

Hi @gordoshootsraw, welcome to the Affinity forum and Merry Christmas to you too form everyone here at Serif. We do have plans for a DAM but we do not have anymore information to share at this current time.

Hi @ashelia, Unfortunately I am unsure why this may be. The best advice I can offer is to contact affinityorders@serif.com who will be able to shine more light on this for you.

Hi @Hendrik Six, welcome to the Affinity forum. We are sorry to hear that you are having issues placing an order, if you could please contact affinity@serif.com we can certainly help you.

Hi @Dave.J49, Please contact affinity@serif.com and our Customer Service team will be able to help you with this.

HI @Stefan4000, welcome to the Affinity forum. I can see that you have already contacted us through our Customer Service email address, and I have moved that email over to our Orders team who will get back to you as soon as they can with an update about your order.

Hi @Mariusz.pl, welcome to the Affinity forum. If you could please contact affinity@serif.com our Customer Service team will be able to help you place the order successfully.

Hi Paul, We are sorry to hear that you have not yet received your entire order. Could you please contact affinityorders@serif.com so that our team can advise on this for you.

Hallo Ernst, Anfragen dieser Art senden Sie bitte an pr@serif.com.

Hola @Juani Lorenzo, bienvenido al foro de afinidad. La licencia se puede descargar nuevamente desde su cuenta de Affinity Store. Para iniciar sesión en su cuenta, diríjase al sitio web de Affinity e ingrese su dirección de correo electrónico junto con su contraseña en los campos correspondientes y luego haga clic en Iniciar sesión. Si no está seguro de su contraseña, seleccione ¿Olvidó su contraseña? opción e ingrese su dirección de correo electrónico. Luego seleccione la opción Restablecer contraseña. Esto le enviará un correo electrónico a la dirección de correo electrónico previamente especificada para que la restablezca; siga los pasos incluidos en este correo electrónico. Una vez que esté en su cuenta de Affinity, seleccione Descargas y claves de producto. Luego verá una lista de sus pedidos junto con un botón Descargar al lado de cada uno. Haga clic en el botón junto al pedido correspondiente para comenzar la descarga.

Hi @Big Sexy Page, welcome to the Affinity forum. Unfortunately your posted created more questions for us than we could provide answers Could you please contact affinity@serif.com with your order number and hopefully we can figure this out for you.

Hi @Sethuraman Srinivasan, welcome to the Affinity forum. We have been unable to replicate the issue you have reported and there have been successful orders placed through our site since you created your post. As legally required in the EU, our payment portal uses 3D Secure for all transactions, this is not the case in all other regions so it may be that your card cannot purchase through portals that use 3D Secure, or your bank is not yet setup to accept payments that use 3D Secure. As this is not something we have any control over, you will need to discuss this with your bank. If you have purchased using a 3D Secure payment portal in the past and you know that it is not the above that is affecting the order, please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process. If that still does not work, please contact affinity@serif.com and one of our team can help you place the order.

Hi Barbara, It is myself who has been attempting to email you, and I am unsure why it may not be reaching you. I have been replying to the email that you sent to us so it is certainly the correct address. I have searched our customer database using your email address and also your full name and the only order I have been able to locate is the free Affinity Designer trial you downloaded back in June. Given that the trial was the MacOS version, do you think it might be possible that you bought the app from the App Store? If your Affinity app purchase was made through the Mac App Store it is tied to your Apple ID, and will also not require a Product Key. If you need to install it again, run the Mac App Store ensuring that you are signed in with the same account/credentials used to complete the purchase and the button which usually says "Buy" should instead say "Install", click on it to begin the installation of the program.

Sorry, I did not see you had already placed the order. If you were to contact affinityorders@serif.com they would be able to amend any of the shipping details providing the order has not yet been shipped. If they ask for both of you to be present then they are an extremely strict postal service. If in the unusual circumstances that they did ask, I would like to think that an explanation from your son as to why both names are present, it would be accepted.

Hi @Petar Petrenko, The shipping name is auto filled based on the name on the Affinity Store account, so I would advise changing the name on the account to your sons name before placing the order. After the order has been placed you can then change the name on the account back to your own.