Johna888

Walt, it was the link that did it, thank you sir. Once again many thanks to everyone who contributed, great knowledge John

Thanks to Walt and everyone for their suggestions. I now have Affinity on my Desktop ready to install but it's asking for a product key. Having gone into my Affinity account, the only information I can see is my original order as shown below but can't see a product key link unless the order number doubles as the product key?? I also checked on my Serif account which lists keys for everything I have ever bought except the Affinity key. Any suggestions for locating the key appreciated. Your order history View all your Affinity purchases. Purchase date November 19, 2016 Order number APCDMXPTV7 Product Quantity Affinity Designer (Windows) 1 Order total £29.99 Order status Completed VIEW ORDER VIEW VAT RECEIPT

Thanks for the advice guys, really appreciated. I don't really want to buy another copy, although I quite like Affinity Designer, I Have other programmes available so will use them instead. Bring back installation discs please Serif, at least you have a means of re-installing when things happen,and sadly things do happen. Thanks again for the incredibly prompt advice. John

Can anyone offer some advice/help on where I go to download a fresh copy of Affinity Designer please. Put the original onto a now corrupt Win.10 laptop and want to install a replacement onto a Win.7 desktop? Many thanks Johna888

Thank you for the incredibly fast help, really appreciated. Seems to have installed successfully. John

Some weeks ago I posted that I was having issues opening Affinity designer (windows). Turned out my desktop had an old chipset so couldn't work with the programme. Just bought a new laptop upgraded to win. 10. Do I need a new link or can I copy the earlier one which is still on my Win. 7 Desktop? Any help appreciated. Many thanks in advance.. John

Thank you Chris, I will check out the cost, and possibility of changing the graphice chip. Would you have any ideas on suitable items?, or is it pot luck? Again thank you for the assist, shame Affinity won't run as is but that suggests it might be an idea to upgrade this chip anyway. John

Hi Chris, Thank you for the suggestion. Under Display in the Drivers Box lines are IGDVM64.dll,igdvdx32 Version 8.15.10.1930 DDI version 9Ex Driver Model WDDM 1.1 All (3) Direct X features enabled Under Display is the line Intel ® GMA 3000 In System Information, the bottom line reads DirectX version : DirectX 11 Does that help? Regards, John

Hi Chris, Not sure if this helps but, the only info. I can find is - Intel® Q965/Q963 Express Chipset Family? Thanks John

Affinity Beta loaded fine but am unable to run it. I'm getting an error message "The software requires a DirectX10 compatible graphics card to run" My Win. 7 HP Desktop shows DirextX11 is installed , is up to date and working. Not sure if this is a bug or some other cation is needed to be able to try the software? Johna888

My HP Windows 7 Desktop is having an issue running the Affinity programme. The message appearing is "The software requires a DirectX10 compatible graphics card in order to run. The current card shows DirectX11 as installed and driver uptade tells me the best drivers are installed and up to date. Is this a bug or is a new graphics card required? Any advice appreciated. Thanks in advance. John