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Posts posted by SPaceBar

  1. HI @Taivi Sorry to hear you experiencing crashes and loss of work. Saving in multiple locations is a very good habit to get into regardless of the software that you use.

    So that I can look into your specific issue can you give me some more information? 

    1. What Mac & macOS are you using?
    2. Is this happening with specific files or on new document as well?
      If it affects specific files could you upload them here so we can take a look please?
    3. Did you get a crash log when the app closed?
      If so, could you attach it here or upload it to the link above?
  2. Hi @bibblefutzer I have managed to recreate the crash.

    Windows - My document appears to be perpetually loading - doesn't open.
    macOS - I can open the document and if I hide the nested symbol under the main symbol it will crash.

    - Looking at the crash log it says that you have an orphaned colour tag. When we added a colour tag to the symbols I was able to hide layers without it crashing any more on macOS. I'm still unable to load it on Windows.

    I'll get the issue logged and pass it on to the development team.

  3. The .dmp file is the same. Once you have added the extra text, make sure you overwrite the existing one by saving and checking the file name remains Designer.exe.config. You will need to be an admin to do that.

    I'm glad you were able to open the files. It seems the act of moving them helps resolve the issue. Once we have looked at the .dmp file we might have more idea of what caused the issue. 

  4. Hi @Leslie Infographie I'm not able to properly view your crash logs. Would you be able to try the following for me and hopefully we will be able to get a bit more information on what is happening?

    Go to C:\Program Files\Affinity\Designer\ and open the Designer.exe.config file inside a text editor. Could you add the following line between the <runtime</runtime> section of the file:

    <ZapDisable enabled="1" />


    Once that has done, could you launch Designer again and try to open one of the files in question? After crashing go back to %APPDATA%\Affinity\Designer\1.0\CrashReports\reports and attach the most recent crash report that corresponds to the time that you crash.

    This should tell us a bit more.

  5. @BRlombardi After a bit of exploration I've just experienced this in Firefox using the Huion tablet I mentioned above. I was clicking a bookmark and nothing was happening but as soon as I used the laptop trackpad it worked fine. It seems to happen for about 10 minutes and start working again. It keeps going on and off like this, I'm not sure if that is down to the driver or the pen but it might be worth checking in the Huion community.

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