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[FAQ] Bought Affinity Software but cannot log into the Affinity Store

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  • Staff

If you have purchased Affinity Software but you're unable to login to your Affinity Store Account; first, make sure you purchased this software directly from the Affinity Store, and not from the Microsoft Store or Apple Mac App Store.

If you're sure you purchased your software directly from the Affinity Store you may have provided the wrong email address (containing a spelling mistake). or provided a different email address to the one you are currently attempting to sign in with. In this case, check to make sure you're entering the correct email address, and try logging in again.

If you still experience issues, please contact the Affinity Customer Services team on affinity@serif.com explaining what you have already tried, and from there they should be able to troubleshoot further for you.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon


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