Super Posted October 1, 2019 Posted October 1, 2019 Hello, Designer 1.7.2 Mac 10.13.6 During my last backup 2 Designer files I was working on got lost/deleted. I managed to recover the files from my hard disk. File #1 works fine but for the newer file #2 I get the message from Designer that the file cannot be opened and appeares to be corrupted. The file size of the corrupted file #1 is about 11 MB whereas the older one is only 160 KB. Both files were about the same file size before disappearing. Can I send support a mail with the files so that you can take a look and maybe fix it? I spend some hours and might not be able to reproduce the lost vectors. BTW I really like to use Designer (Mac & iPad) - best creative software since Freehand. Cheers Quote
Staff Gabe Posted October 18, 2019 Staff Posted October 18, 2019 Hi @Super, Welcome to the forums and sorry for the delayed reply. We can have a look, but we cannot guarantee anything. Can you upload the file on our dropbox here: https://www.dropbox.com/request/wo5HxYj1OZutMPF3mLok Thanks, Gabe. Quote
Super Posted October 28, 2019 Author Posted October 28, 2019 Hi @Gabe, did you find the time to have a look at the file? I uploaded it right after I got your dropbox link. I'm really curious if there is hope... Thanks Quote
Staff Gabe Posted October 28, 2019 Staff Posted October 28, 2019 I'm afraid no. We do not receive notifications when you upload files on Dropbox, so we rely on people replying back to the forums saying they've uploaded it. I will log the file with our developers and see if they can save anything. Quote
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