Arie Posted September 6, 2019 Share Posted September 6, 2019 Updated Afinity Designer to 1.7.2 and now the app quits the moment I hit the "print" button. When I reopen the app the graphics and the pages I worked on appear again. The workaround on this moment is to export the page(s) as pdf, and then print them with Acrobat, which is not exactly a timesaving reroute. Anyone any idea how to solve this? MacPro 1,1 running OSX El Capitan, printer Epson Stylus SX210 Quote Link to comment Share on other sites More sharing options...
Dan C Posted September 6, 2019 Share Posted September 6, 2019 Hi Arie Thanks for your report and I'm sorry to hear you're having trouble. This is a known bug in the current version of Affinity, this crash occurs when you have an embedded document which contains a different colour space/ICC profile than the main document. Do you have a placed document or image in your design? If so, please double click this element, then go to File>Document Setup and change the colour space & profile to match your main document. This should resolve the crashing behaviour - apologies for any inconveniences caused! Quote Link to comment Share on other sites More sharing options...
Arie Posted September 6, 2019 Author Share Posted September 6, 2019 @ Dan C: There was indeed a placed image in the design; I followed your hint, but the result is the same; out goes the light! Different is that when I reopen Designer, it gives me a blank page. Quote Link to comment Share on other sites More sharing options...
Dan C Posted September 9, 2019 Share Posted September 9, 2019 Thanks for trying that Arie and I'm sorry to hear it hasn't helped! Could you please upload a copy of the .afdesign file that's causing this crashing to the following link for me? then reply here to let me know once this has been completed? Many thanks in advance! https://www.dropbox.com/request/nYhcGWx86t29VVctKX2U Quote Link to comment Share on other sites More sharing options...
ROT Posted January 3, 2021 Share Posted January 3, 2021 Was this ever resolved? Quote Link to comment Share on other sites More sharing options...
Dan C Posted January 4, 2021 Share Posted January 4, 2021 Hi @ROT, Welcome to the Affinity Forums It's very unlikely that the above issue is causing similar issues with your setup - as usually print issues are very machine specific. Can you please confirm for me: What are your Mac specs? What make/model printer are you using? What happens when you try and print? Does this happen with any document, or only certain ones? Many thanks in advance! Quote Link to comment Share on other sites More sharing options...
Arie Posted January 4, 2021 Author Share Posted January 4, 2021 This issue was posted on September 6, 2019 regarding version 1.7.2 Today is January 4, 2021 and version 1.8.6 is running on my MacPro without any problems so far. So, the issue has become a non-issue; if it appears again (which I think is most unlikely) I'll let you guys and gals know. Happy and healthy 2021! Dan C 1 Quote Link to comment Share on other sites More sharing options...
ROT Posted January 4, 2021 Share Posted January 4, 2021 9 hours ago, Dan C said: Hi @ROT, Welcome to the Affinity Forums It's very unlikely that the above issue is causing similar issues with your setup - as usually print issues are very machine specific. Can you please confirm for me: What are your Mac specs? What make/model printer are you using? What happens when you try and print? Does this happen with any document, or only certain ones? Many thanks in advance! Hi Dan MacBook Pro running OS version 14.10.6 HP M254dw Affinity Designer quits imediately when print is selected It's all documents, even a plain new document with no content quits Thanks Quote Link to comment Share on other sites More sharing options...
Dan C Posted January 5, 2021 Share Posted January 5, 2021 Thanks for confirming that for me ROT, if this is happening for any document - including a blank document - then that could indicate an issue with your printer driver. Can you please uninstall this printer from your Mac, restart your Mac and then download the most up-to-date drivers directly from the manufacturers website. Once downloaded, please install these drivers and then try printing from Affinity again. Does this resolve the crashing for you? Quote Link to comment Share on other sites More sharing options...
ROT Posted January 5, 2021 Share Posted January 5, 2021 11 hours ago, Dan C said: Thanks for confirming that for me ROT, if this is happening for any document - including a blank document - then that could indicate an issue with your printer driver. Can you please uninstall this printer from your Mac, restart your Mac and then download the most up-to-date drivers directly from the manufacturers website. Once downloaded, please install these drivers and then try printing from Affinity again. Does this resolve the crashing for you? Thanks Dan That's cured it, It's bit strange that it was only Affinity that had the problem, everything else was printing fine. Thanks again. Chris Dan C 1 Quote Link to comment Share on other sites More sharing options...
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