DUFFBEER30 Posted August 19, 2019 Share Posted August 19, 2019 Hi I downloaded the update for Affinity designer and it said set up failed now it wont let me open it at all I have tried downloading an reinstalling it doesnt allow that either but doesnt show up in my programs to uninstall. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted August 20, 2019 Staff Share Posted August 20, 2019 Run this Microsoft app to help with removing Designer from your system. Once removed do a reboot of the system, once restarted go to our setup file in your downloads folder and right click this and select Run As Administrator. If the install is still failing then can you check this location for me: %temp%/AffinitySetup To get to that location, call up the Run box by holding down the Windows key and tapping the letter R. Copy and paste the above path into the run box and click okay. That should open a folder, which should contain at least 1 other folder. If there are more than one, find the latest one and open the folder, you should see 2 log files, setup.log and setui.log if you can PM both of those over to me, I'll be able to advise further. Quote Link to comment Share on other sites More sharing options...
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