Files uploaded on cloud does not open on other devices

[David LARK]

Hi

files uploaded in onedrive on other devices (windows) wont open when downloaded on mac. it shows this error:

 

[Gabe]

Hi @David LARK,

It's just what it says. The file is shorter than expected. Most likely it failed to upload/download properly. Have you tried to re-upload/download the file?

Thanks,

Gabe. 

[David LARK]

yes, its hit and miss sometimes, I upload successfully on a device and it says downloads successfully on other devices but somehow I can't open them saying this error on some devices, for example I upload on device A one drive and it says upload successful , I go to device B and it downloads successfully I can open. but I go to device C and while it says it downloads successfully like device B but when I open it gives me this error. this issue seems to only persist on one drive cause since I changed to mega and box, this issue is resolved

 

[Gabe]

5 hours ago, David LARK said:

this issue seems to only persist on one drive

I would contact OneDrive in this case. Once the file is saved on your "A" location and it works, we cannot "break" it.