Problem: sometimes Affinity Photo doesn't export the picture

[Pietro Berselli]

Hello everyone,

I'll start with saying that I am new to affinity photo, I've been using it for the last few months and I never experienced this problem till today, in fact i've never experienced any problem at all till today. I was editing my photo, usual things, clone brush, masks, levels, gaussian blur, some shapes that I use to create sunbursts and flares. So, i finish the editing job and click "export", it ask me where to save the file and when I click "save" the bar that marks the progress of the export appears but it never fills up as if it takes a long time to export (sorry for my poor english but explaining a problem in another language is hard ;D) and it will never fill up. The program is not frozen, it doesn't crash, it's just stuck there trying to export the image.

And so this is my problem. I tried to deselect all the new levels and leave only the original image and in this case no problem, Affinity photo exports easy and fast but if a try to add just one of the new levels, the problem appears again.

 

Thank you for your time reading about my issue with Affinity,

I hope it's just a small problem!

[Chris B]

Hey Pietro Berselli, welcome to the Affinity Forums.

Would you be able to attach the .afphoto file to the forum so we can investigate? Ideally, it needs to be in the state where the export fails. Thanks