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pre-ordered Windows but received Mac Publisher


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I have the same problem here, i think it is because i place the order from an ipad so it by default set the license to MacOS. I wrote an email to affinity returns.

Edited by MagicHat
order canceled by affinity returns
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20 hours ago, goldivox said:

I thought I had pre-ordered Windows Publisher but the Mac version showed up in my account today. What can I do? I am patiently awaiting a response. I can not use the Mac version can a simple exchange be accomplished? 

 

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Possibly affinityorders@serif.com would be the best contact for this situation.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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