Setebos Posted June 12, 2019 Posted June 12, 2019 Upgrade from 1.6.5.135 to 1.7.0.380 Downloaded file, clicked Update, Preparing progress bar going to ~50% then Setup failed. Tried several times, same result. I can do a fresh install, but what files should I backup to keep user settings? I have Win10, with enough free space at C: Quote
Setebos Posted June 12, 2019 Author Posted June 12, 2019 Error message from Windows event viewer: Product: Affinity Photo -- Error 1714. The older version of Affinity Photo cannot be removed. Contact your technical support group. System Error 1612. Quote
Mark Ingram Posted June 12, 2019 Posted June 12, 2019 Try this tool from Microsoft: https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed Setebos 1 Quote
Setebos Posted June 12, 2019 Author Posted June 12, 2019 Thank you Mark, that helped. Case closed Mark Ingram 1 Quote
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