dakotagraves Posted May 7, 2019 Share Posted May 7, 2019 Exactly like the title says. Went through with Apple technician and cleared out all possible user caches. Both using the same system-wide application installation. Same iCloud account. Same everything as far as I can tell. Everything is up to date. Help? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted May 8, 2019 Staff Share Posted May 8, 2019 Hi dakotagraves, Welcome to the forums Sorry to hear this, it's certainly not something we've encountered before! Firstly, please open Affinity Photo on the user account that does not lag, open Preferences>Performance and record these settings (in a screenshot or mentally if you prefer) Switch user account and double check that the Preference settings match that of the working user. If they are already the same/this does not help, close the application on the user account that is lagging, then reset the app back to it's default settings. You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. https://vimeo.com/189596577 Please let us know if this does not help and we can investigate further Chris B 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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