jessicahopemedlock Posted March 8, 2019 Share Posted March 8, 2019 Whenever i choose to export as a psd, before I am able to actually export my document affinity photo just quits and then i get a message saying that it quit unexpectedly. What is going on!? if anyone can shed some light on this that would be great. Thanks. Jess Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 8, 2019 Staff Share Posted March 8, 2019 Hi @jessicahopemedlock, Is this document specific? Have you tried to create a new blank document? Are you using a Mac? Windows? Can you export as other file types? Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
jessicahopemedlock Posted March 8, 2019 Author Share Posted March 8, 2019 it seems to be file specific. i created a new document and it was fine. im using a mac. and yes, I can export as png's, jpegs adn tiff files. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 8, 2019 Staff Share Posted March 8, 2019 Any chance you can attach that .afphoto project file? Quote Link to comment Share on other sites More sharing options...
jessicahopemedlock Posted March 8, 2019 Author Share Posted March 8, 2019 sushi print SOLD.afphoto Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 8, 2019 Staff Share Posted March 8, 2019 Thanks. Mine seems to be fine. Have you tried to reboot your Mac? Quote Link to comment Share on other sites More sharing options...
jessicahopemedlock Posted March 8, 2019 Author Share Posted March 8, 2019 yes i have tried rebooting and it is still doing the same thing... Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 8, 2019 Staff Share Posted March 8, 2019 Can you please attach a screen recording of this in action? Quote Link to comment Share on other sites More sharing options...
jessicahopemedlock Posted March 8, 2019 Author Share Posted March 8, 2019 I reduced the file size and then i was able to export as a psd... maybe just that my mac is getting to be a bit old for design purposes... Sorry that its something on my end, thank you so much for your help! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 8, 2019 Staff Share Posted March 8, 2019 What was the PSD resolution? Quote Link to comment Share on other sites More sharing options...
jessicahopemedlock Posted March 8, 2019 Author Share Posted March 8, 2019 300x300 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 8, 2019 Staff Share Posted March 8, 2019 That should not be an issue. If it happens again, send us a screen recording of your workflow and we can investigate it. Quote Link to comment Share on other sites More sharing options...
jessicahopemedlock Posted March 8, 2019 Author Share Posted March 8, 2019 ok will do, thank you Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.