jessicahopemedlock Posted March 8, 2019 Posted March 8, 2019 Whenever i choose to export as a psd, before I am able to actually export my document affinity photo just quits and then i get a message saying that it quit unexpectedly. What is going on!? if anyone can shed some light on this that would be great. Thanks. Jess
Staff Gabe Posted March 8, 2019 Staff Posted March 8, 2019 Hi @jessicahopemedlock, Is this document specific? Have you tried to create a new blank document? Are you using a Mac? Windows? Can you export as other file types? Thanks, Gabe.
jessicahopemedlock Posted March 8, 2019 Author Posted March 8, 2019 it seems to be file specific. i created a new document and it was fine. im using a mac. and yes, I can export as png's, jpegs adn tiff files.
Staff Gabe Posted March 8, 2019 Staff Posted March 8, 2019 Any chance you can attach that .afphoto project file?
Staff Gabe Posted March 8, 2019 Staff Posted March 8, 2019 Thanks. Mine seems to be fine. Have you tried to reboot your Mac?
jessicahopemedlock Posted March 8, 2019 Author Posted March 8, 2019 yes i have tried rebooting and it is still doing the same thing...
Staff Gabe Posted March 8, 2019 Staff Posted March 8, 2019 Can you please attach a screen recording of this in action?
jessicahopemedlock Posted March 8, 2019 Author Posted March 8, 2019 I reduced the file size and then i was able to export as a psd... maybe just that my mac is getting to be a bit old for design purposes... Sorry that its something on my end, thank you so much for your help!
Staff Gabe Posted March 8, 2019 Staff Posted March 8, 2019 That should not be an issue. If it happens again, send us a screen recording of your workflow and we can investigate it.
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