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Posted

Hi,

I'm having a problem with Affinity Photo and my new laptop and I'm wondering if either the specification is too low or if I have a software issue. I tried to screenshot the problem but as my laptop locks up when it is occurring this has so far been impossible to do.

My laptop is a Dell XPS 13 , I7 -5500, 8gB RAM with 256gB SSD hard drive and Intel on board graphics card. My camera is a Nikon D5600 shooting in RAW only.

The problem is that whenever I try to open a file / photo the machine goes to 100% and locks up (but doesn't show not responding). Every time I try to make an adjustment the same happens. There is not point trying to use a slider to modify a setting as it just won't do anything. 

I would have thought my machine had enough juice to run Affinity but apparently not. Any thoughts would be welcome

Posted

Load the task Manager before starting the program so you can see how loading Affinity and a file affects your resources. Resize the windows so that you can see them both. 

Your spec looks perfectly adequate to run Affinity. The only time I have has such problems was when an antivirus program had a gradual memory leak.

John

Windows 11, Affinity Photo 2.4.2 Designer 2.4.2 and Publisher 2.4.2 (mainly Photo).

CPU: Intel Core i5 8500 @ 3.00GHz. RAM: 32.0GB  DDR4 @ 1063MHz, Graphics: 2047MB NVIDIA GeForce GTX 1050

Posted

I have the task manager loaded that is why I was able to see the CPU maxing out. I do have Norton but that is only using 2 - 3%. Chrome was using too much as always so I made sure it was closed so only Affinity was running

Posted

There are some more powerful MS Sysinternals tools available, which can help to detect the circumstances of all evil here. I recommend to use some from that suite ...

Note though that some of those tools have a bunch of options and settings which might be overwhelming at first, so one has to spend some time discovering all their functionality or read the Windows Internals books to discover the full potential of these tools.

☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan
☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2

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