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SpyV

Cannot Print with Affinity Photo on Canon iPF750 plotter

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When trying to print with Affinity Photo on Canon iPF750 plotter, i keep receiving the following message:  "Cannot find module necessary for printing. Re-install the printer driver."

I have updated the driver to the latest version but i still cannot print. This issue doesn't exist when printing on my Konica Minolta printer.

Any suggestions? 

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Hi @SpyV,

Welcome to the forums. 

Can you please try to uninstall the drivers, and then install them as Admin? ( right click > Run as admin ). There was a windows update some time ago that broke the Nvidia drivers, and could only be fixed by uninstall/reinstall. Update would not make any difference. 

Thanks,

Gabe.  

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Changed both NVidia and Canon drivers by uninstalling them but still no progress. It is only the Affinity Photo program that doesn't print with the Canon iPF750 plotter. All other programs are printing correctly. So it seems that Affinity is missing something (a utility? an extension?) that will make it connect with the plotter.

 

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I've had a look around and this problem has been reported in other places, with different apps. They have solved the issue by uninstalling the drivers and reinstalling the drivers as admin. That error message you get it not generated by Affinity. Have you tried contacting Canon? 

You can have a look at this: 

https://community.ivanti.com/docs/DOC-45499

Not sure how relevant that is. 

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