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Here is a screen recording of the installation problems I'm having.

https://www.useloom.com/share/027411c90093451e88365f2101a3a703

 

I'm not a PC expert, so if you provide actual solutions that will work, or suggestions to try, please reply with screen shots please that I can

follow easily. I've already put in a refund request, hoping it can get fixed or refunded. But placed this here just in case if there are others who have

experienced the same problem

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