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today I tried to log into my affinity account, and it says: 

"Your account is frozen. Please contact the customer support" in German.

So here I am. Whats happening? Why is it frozen?


Have a nice day,



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  • Staff

Hi Leo,


Welcome to the forums :)


Please could you email affinityorders@serif(dot)com regarding this issue they should be able to look into this further for you :)




Please tag me using @ in your reply so I can be sure to respond ASAP.

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