longedge Posted December 3, 2017 Share Posted December 3, 2017 I bought Designer and Photo recently and am working my way through the Vimeo Tutorials which are excellent. At the moment nothing is sticking and I'm going to have to re-visit but I'm sure I'll get there in the end. Once I have watched a couple of tutorials I have a go at what I've just seen but I still need help I find. The problem is that the help file doesn't work. I get an index page but non of the links work and neither does the search. Is this perhaps a browser/antivirus/malware protection issue? In the screenshot you can see that I've clicked several topics but nothing more has been displayed. Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted December 4, 2017 Staff Share Posted December 4, 2017 Hi Longedge, The help isn't displaying as i'd expect. When others have had issues with the help file, resetting Internet Explorer resolved the issue. You may not even use Internet Explorer as your browser but we use Internet Explorer to display the pages inside the help, so it could be an option you may have disabled in your IE properties or any IE Add-ons you may have installed. It might be worth resetting your IE settings and see if that helps - see https://support.microsoft.com/en-gb/kb/923737 Quote Link to comment Share on other sites More sharing options...
longedge Posted December 4, 2017 Author Share Posted December 4, 2017 Hmm.. No I don't normally use IE for web browsing, FF is my default but I do use IE (web active plugin) in my startup folder to display my security cameras. I want to retain that as it works perfectly. I take it then that it's not possible to use the help file other than with IE? Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted December 4, 2017 Staff Share Posted December 4, 2017 3 minutes ago, longedge said: Hmm.. No I don't normally use IE for web browsing, FF is my default but I do use IE (web active plugin) in my startup folder to display my security cameras. I want to retain that as it works perfectly. I take it then that it's not possible to use the help file other than with IE? Sadly we can't change the help file to use a different browser engine. You could always make use of the online help here: https://affinity.help/photo/English.lproj/index.html It is lacking a Search function but is the full help file you find within the app. Quote Link to comment Share on other sites More sharing options...
longedge Posted December 4, 2017 Author Share Posted December 4, 2017 Yes OK thanks. Quote Link to comment Share on other sites More sharing options...
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