Paul Hodson Posted March 26 Posted March 26 New user to Photo 2. New Windows 11 computer too. On several occasions after I have been using the program for some time it has crashed. I think it has been when I have double clicked on the magnifying glass. Symptoms are that the image is suddenly enlarged to around 260%, appears hugely pixelated (much more than it would be at that magnification) and although the mouse initially continues to appear to move normally it does not respond to either button - not even outside the program if I try to access other programs. It then freezes and neither it nor the keyboard operate at all and the only way to resolve it is a hard shutdown of the computer. Any thoughts please? Quote
Staff NathanC Posted March 27 Staff Posted March 27 Hi @Paul Hodson, This is an issue we're currently aware of and investigating internally. The issue appears to be isolated to certain devices with OpenCL enabled in Photo 2 and the Windows 11 24H2 update. If you disable Hardware Acceleration under Edit -> Settings -> Performance and then restart the app, this should hopefully prevent the system freezes. If you could also provide the information requested on my post below we would be grateful. Many thanks Quote
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