Designer Crash every time when I click export

[Roronoya]

Designer Crash every time when I click export, even on a blank page,

Software version 2.6.0

Operation system: MacOS 15.3.2 (24D81), M4 Pro Macbook.

 

[Hangman]

Hi @Roronoya and welcome to the forums,

Can you let us know the spelling language shown in the language section of the Character panel?

[Roronoya]

The spelling shows unknown on my panel.

[Roronoya]

2 minutes ago, Roronoya said:

The spelling shows unknown on my panel.

And I tried to manually change it into English, it still crash when I click export

[Hangman]

Hi @Roronoya,

Can you confirm whether you are exporting to PDF or a different file format?

If to PDF could you try the following with a new blank document and let us know whether the document still crashes on export...

1. Add a text frame using the Frame Text tool
2. Type a character or word into the text frame
3. With the text frame selected, change the Spelling language from Unknown to None in the Character panel
4. Export the file

[Roronoya]

13 minutes ago, Hangman said:

Hi @Roronoya,

Can you confirm whether you are exporting to PDF or a different file format?

If to PDF could you try the following with a new blank document and let us know whether the document still crashes on export...

1. Add a text frame using the Frame Text tool
2. Type a character or word into the text frame
3. With the text frame selected, change the Spelling language from Unknown to None in the Character panel
4. Export the file

Hi， I confirm exporting to PDF.

When I follow your instructions, it works, it can export.

Is there any preset I can do to prevent the crash in my other files? And BTW the crash happens right after I click the export button under file menu, it crash before getting into the export setting page.

 

[Hangman]

Hi @Roronoya,

This bug has been fixed in the 2.6.2 Beta version so one option would be to join the Beta program and download the 2.6.2 Beta.

If that's not an option, the only workaround is to ensure a Frame Text, text frame is included in the document and follow the steps in the previous post. The Text frame can be positioned off-canvas...

If you have lots of Frame Text, then select one, use Select → Select Object → Frame Text to select them all and then change the Spelling Language to None (or any language other than Unknown)...

If you have only Artistic Text or no text at all, then adding a single Frame Text text frame and again changing the Spelling Language to None should be all that is required...

[Roronoya]

5 minutes ago, Hangman said:

Hi @Roronoya,

This bug has been fixed in the 2.6.2 Beta version so one option would be to join the Beta program and download the 2.6.2 Beta.

If that's not an option, the only workaround is to ensure a Frame Text, text frame is included in the document and follow the steps in the previous post. The Text frame can be positioned off-canvas...

If you have lots of Frame Text, then select one, use Select → Select Object → Frame Text to select them all and then change the Spelling Language to None (or any language other than Unknown)...

If you have only Artistic Text or no text at all, then adding a single Frame Text text frame and again changing the Spelling Language to None should be all that is required...

Got it. Thank you!!!