one crash, two hangs, not reproducible, no crash reports

[paleolith]

Yes, this is vague. Over the past two weeks, AfPub 2.6.0 has hung twice (CPU loop per Task Manager), and crashed (just disappeared) once. These are totally one-off and not reproducible. The only crash reports present are from before these events. The recovery file does not contain the last couple of actions before the crash/hang.

The only commonality I can report is that all occurred while dragging or copy/pasting objects. When I repeat the action after recovery, it succeeds, but of course I cannot exactly reproduce dragging.

Is there any way to force crash reports under these circumstances? Obviously in these cases I do not have any opportunity to get information from the software itself.

Publisher 2.6.0
Windows 10 Pro Version 22H2 Build 19045.4651
Dell XPS 17 9700 with 32GB RAM

[stokerg]

Hi @paleolith,

When you get the freeze, can you call up the Task Manager and right click on the Affinity Photo process and select Create Memory Dump File and once thats created upload it to our Dropbox here and it should let us know why its freezing.

One thing you can quickly try to see if it helps, in Affinity click Edit>Settings>Performance and untick Hardware Acceleration at the bottom of this window and close Settings.  You'll be prompted to restart Affinity and once restarted, see if you can replicate the issue.

[paleolith]

Thanks for pointing out the "create dump file" option -- I had missed that. It may be a while before I do enough to elicit the issue, as I just finished the project I've been working on, and it's not reprodicuble any way that I've found.