DarinaA Posted January 18 Posted January 18 Hello, today we purchased and installed affinity photo 2, version 2.5.7. Unfortunately the program is not working. As soon as I try to open any photo, the whole program crashes (shuts down by itself). The computer is about a year old, with Windows 10. Could anyone advise what to do about it? Quote
mopperle Posted January 18 Posted January 18 Try the following : Open Affinity Photo without opening a Photo. Go to settings/ Performance and untick hardware accelaration . Try again. Quote Regards, Otto Affinity Suite v2.6.x - Windows 11 Pro
DarinaA Posted January 18 Author Posted January 18 Thank you for the reply, I tried it but it still doesn't work. As soon as I want to open any photo from any location the program crashes. We even managed to update windows from 10 to 11 pro and also nothing. Quote
Ron P. Posted January 19 Posted January 19 @DarinaA, Welcome to the forums When this happens, updating your GPU drivers tend to fix it. Are you getting any Crash Reports? If so could you please attach a couple of the latest? Quote Affinity Photo 2.5..; Affinity Designer 2.5..; Affinity Publisher 2.5..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD
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