Warp tool cutting off parts of text when exporting

[ShenaJ]

I'm creating a file and have warped text using the warp text tool. On my screen, it looks as it should, but as I export it as a PNG, the tops and sides of the letters are all cut off. I have tried using an artboard that is sized to my project and also one that is much larger, neither makes a difference. I'll attach pics of what it looks like in designer and also once I've exported as a PNG. How can I fix this?

[Ldina]

@ShenaJ Since you are exporting to PNG (a raster format), you can click on the Warp Group, then right-click and choose Rasterize. That ought to export to PNG fine, but it will no longer be vector.

The actual "Warp Group" has a different 'bounding box' than the original text that you are warping. I'm not sure if that has anything to do with it or not. Someone else probably has the answer, but rasterizing is a temporary fix.

[ShenaJ]

@Ldina thank you so much for the advice! Unfortunately, when I rasterize, it just automatically cuts all the words off. Not sure if I misunderstood or did something wrong, but I took that group of words, right clicked and chose rasterize and this is the result.

[Ldina]

Can you upload your file? That way, people can look at how it is structured and offer more definitive advice.

[ShenaJ]

Sure thing! Here it is.

arrow and heart.afdesign

[lepr]

You are encountering a rasterisation bug when a Warp Group is inside a Group (or Symbol or Layer).

Workaround: select the Group which contains the Warp Group and do Ungroup.

[ShenaJ]

@lepr thank you! That worked! I appreciate your help!

 

[Ldina]

30 minutes ago, ShenaJ said:

Sure thing! Here it is.

Thanks. Oddly enough, I don't have any problem exporting to PNG (I did reduce the size to 1600px wide to speed things up and reduce the file size). I'm on a MacBook Pro M4, running OS Sequoia. I don't know if this is a Windows issue or not.

Looks like @lepr beat me to it! I was going to suggest dragging your Warp Group outside of the other Group (you can delete the empty Group, or better yet, UnGroup as lepr suggested). The Warp Group Bonding Box seems to coincide with where the text is getting cut off. I'm not seeing this on my system, whether I export your original, or do what I did below. 

[ShenaJ]

@Ldina thank you! That is odd as I'm on a Mac running Sequoia as well. I was able to ungroup and it finally worked. Thank you for your help!

[Ldina]

1 minute ago, ShenaJ said:

Thank you for your help!

You're welcome. Glad you got it working!!

[Ldina]

I just tried exporting your file to PNG at FULL SIZE. It cut off the text, the same as in your original post. Maybe it is a "size" thing?

[ShenaJ]

@Ldina very interesting! Thank you for letting me know!

[lepr]

1 minute ago, Ldina said:

I just tried exporting your file to PNG at FULL SIZE. It cut off the text, the same as in your original post. Maybe it is a "size" thing?

I exported (after the Ungroup) at full size to PNG without problem on my Mac.

[ShenaJ]

@lepr as you can see above, I had changed my remarks as I was able to get it after following your instructions. It didn't work at first, but I got it to work afterward. Again, thank you for your help.

[Ldina]

@lepr Same here...after UnGrouping, it exports to PNG fine at full size, also on Mac.👍