Unable to launch Affinity Photo2 / Affinity Designer 2 on Windows 11

[Seth Stenzel]

I'm having issues running either piece of software. They close soon after launch and the app log does not appear to provide any useful information.
I have tried the following:

• Updated graphics card drivers
• Updated system drivers
• Restarted the system
• Held CTRL while launching the application and used the menu to clear settings
• Held CTRL while launching to try disabling HA
• Uninstalled the MSIX version and installed the EXE version
• Running the application with only 1 of both my monitors connected

None of the above have resolved the issue.

OS Name    Microsoft Windows 11 Pro
Version    10.0.22631 Build 22631
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    ***********************
System Manufacturer    Dell Inc.
System Model    XPS 8930
System Type    x64-based PC
System SKU    0859
Processor    Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date    Dell Inc. 1.1.18, 9/6/2021
SMBIOS Version    3.1
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    Dell Inc.
BaseBoard Product    0H0P0M
BaseBoard Version    A00
Platform Role    Desktop
Secure Boot State    On
PCR7 Configuration    Elevation Required to View
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "10.0.22621.2506"
User Name   ***********************
Time Zone    Central Standard Time
Installed Physical Memory (RAM)    64.0 GB
Total Physical Memory    63.8 GB
Available Physical Memory    52.7 GB
Total Virtual Memory    73.3 GB
Available Virtual Memory    61.3 GB
Page File Space    9.50 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualization-based security    Running
Virtualization-based security Required Security Properties    
Virtualization-based security Available Security Properties    Base Virtualization Support, Secure Boot, DMA Protection, Mode Based Execution Control
Virtualization-based security Services Configured    
Virtualization-based security Services Running    
Windows Defender Application Control policy    Enforced
Windows Defender Application Control user mode policy    Off
Device Encryption Support    Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.    

Edited December 12, 2024 by Seth Stenzel

[Marco Kamp]

Ich mache hier mit

Nach dem MS-Update von Windows 11 auf 24H2, bekomme ich beim Start von AFFINITY Photo 2 eine Fehlermeldung mit Abbruch.

Eine Neuinstallation brachte keine Besserung.

Die parallel installierte Version 1.10.6 1655 startet ohne Probleme

Prozessor Intel(R) Core(TM) i7-11700F der 11. Generation @ 2,50 GHz 2,50 GHz

Installierter RAM 48,0 GB (47,7 GB verwendbar)

Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor

Stift- und Toucheingabe Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar.

Edition Windows 11 Pro

Ausführung 24H2

Installiert am 10.Nr.: 11.2024

Betriebssystembuild 26100.2605

Leistung Windows Feature Experience Pack 1000.26100.36.0

[walt.farrell]

5 hours ago, Marco Kamp said:

Die parallel installierte Version 1.10.6 1655 startet ohne Probleme

Welcome to the Affinity forums.

V1 applications do not communicate with each other, like the V2 applications do, so they would not experience the problem you're seeing.

It sounds liike you have a different problem than @Seth Stenzel has, since their applications start but then fail. Yours do not start. Please review the posts in this FAQ and see if they help:

 

[walt.farrell]

@Seth Stenzel: Welcome to the Affinity forums.

Issues like that are often due to graphics drivers, and sometimes it is necessary to completely uninstall them (using the DDU utility) and reinstall those drivers from scratch. One of the staff mentioned that here:

Can you provide some information on your installed GPU(s)?

Also, are you getting any crash reports, or does the Windows Event Viewer show relevant information?