Affinity login with 2 factor authentication not working

[Don McWhorter]

Monday 12/9/2024 I purchased Affinity software

 

I successfully logged in to the Affinity web site and added 2 factor authentication.

 

3 days later....

I still cannot login. I supply the username (moderated) and password I created. I am told that a security code was sent to my email.

I did receive a 6 digit code. I enter the security code and I get the following error message. I have tried over 10 times to login using this method.

 

How can I get back into the account?

[SFurniss]

@Don McWhorter

Welcome to the forums. 

If you can email affinity@serif.com we can look into this for you.