MikeMcE Posted September 5 Share Posted September 5 I've used Affinity for years and until now without a bug or crash. First up rebuilt my PC, Asus/MOBO, Ryzen/CPU, 32gb RAM, 1T SSD, power is great. Fresh win 11 home install, latest version, all updates and all drivers updated directly from manufactures sites. Version 2.3 works well , after I sorted out my XMP settings benchmarked and works great, no issues. Go to upload latest update and screen goes out, Affinity starts and......spinning dot of doom. (screenshot is from this) only way to reset is uninstall and reinstall. Any clues on what I don't have set correctly? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 5 Share Posted September 5 7 hours ago, MikeMcE said: I've used Affinity for years and until now without a bug or crash. First up rebuilt my PC, Asus/MOBO, Ryzen/CPU, 32gb RAM, 1T SSD, power is great. Fresh win 11 home install, latest version, all updates and all drivers updated directly from manufactures sites. Version 2.3 works well , after I sorted out my XMP settings benchmarked and works great, no issues. Go to upload latest update and screen goes out, Affinity starts and......spinning dot of doom. (screenshot is from this) only way to reset is uninstall and reinstall. Any clues on what I don't have set correctly? To clarify: You got it working on 2.5.3, you updated from to 2.5.5, and now it doesn't work? Do you get the Splash Screen? You should have a log.txt file which will provide a bit more information, but where it's located will depend on which version of the installer you used (EXE/MSI, or MSIX), and which application you're running (Photo, Designer, Publisher). For EXE/MSI, look in %appdata%\affinity\<app-name>\2.0\ For MSIX, look in %userprofile%\.affinity\<app-name>\2.0\ Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.6.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.6.1 Link to comment Share on other sites More sharing options...
MikeMcE Posted Thursday at 06:20 PM Author Share Posted Thursday at 06:20 PM 7 hours ago, walt.farrell said: To clarify: You got it working on 2.5.3, you updated from to 2.5.5, and now it doesn't work? Do you get the Splash Screen? You should have a log.txt file which will provide a bit more information, but where it's located will depend on which version of the installer you used (EXE/MSI, or MSIX), and which application you're running (Photo, Designer, Publisher). For EXE/MSI, look in %appdata%\affinity\<app-name>\2.0\ For MSIX, look in %userprofile%\.affinity\<app-name>\2.0\ Correct, 2.5.3 is great 2.5.5 freezes and stops at the screenshot posted. I've used the MSIX installer, and am clueless on the path you've shown. The splash is showing separately. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted Thursday at 06:51 PM Share Posted Thursday at 06:51 PM 22 minutes ago, MikeMcE said: I've used the MSIX installer, and am clueless on the path you've shown. Sorry. You can paste those locations (after substituting the proper application name) into the address bar of File Explorer, or you can press the Windows Key and R, and paste into the Run box that you get. So, for Photo, you can copy/paste this into File Explorer, for example: %userprofile%\.affinity\photo\2.0\ 20240904-2143-56.3156342.mp4 (I had to type it, as I did that in a VM on Mac and I couldn't figure out how to Paste.) Anyway, in there you should have a log.txt file. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.6.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.6.1 Link to comment Share on other sites More sharing options...
MikeMcE Posted Thursday at 08:19 PM Author Share Posted Thursday at 08:19 PM Well color me crazy.... I updated designer and then Photo updated and is running fine? I'm not going to complain, but now I'm lost. But its working ! Thank You. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted Thursday at 09:03 PM Share Posted Thursday at 09:03 PM You're welcome. I've no explanation for that, unless you got a Windows update that fixed something. MikeMcE 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.6.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.6.1 Link to comment Share on other sites More sharing options...
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