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why is affinity photo closing files without 'save changes' prompt?


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I've had his a couple of time lately, closed the wrong file and dumped half a day's work - but I'm wondering why I got no prompt to save. I click close in error and wham, its gone, just like that, no questions, no save in the background, no prompt... Have there been changes I'm not aware of?

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I’ve never seen this occur, and I don’t think there’s a setting in Settings that allows it to occur.

Which version of Photo are you using and on which OS?

If this is reproducible, can you record and upload a video showing it happen?

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  • 3 weeks later...
  • Staff

Hi Mark,

Since making this post have you run into this issue again at all? If you have providing the info Garry P requested above should allow us to look into this further with you.

Thanks
C

Please tag me using @ in your reply so I can be sure to respond ASAP.

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  • 2 weeks later...

Hi Callum & Garry P

Thanks for the nudge. Just typed in the long answer, clicked 'cookies' prompt and got my answer completely deleted....

Short answer: The problem arose working with multiple files - dragging and dropping layers and selections between them for half a day, and whereas to replicate it, I could open up multiple files and close them, I couldn't really replicate half a days work, which may have caused the problem or some confusion when closing file without the prompt. 

I did the usual clearing out of caches, history, recent docs etc and it hasn't happened again, although I am considerably more cautious before closing each file now.

Many thanks Mark

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