evamarie11 Posted August 14 Share Posted August 14 I purchased the Affinity universal package today. I opened up Affinity Photo 2, and subsequently a .psd file but the moment I did the Affinity Photo 2 program informed me it does not recognize my font. I have a number of fonts I've installed on my computer (using the font manager built into Windows) which I was using in a different application without issue, but Affinity is not recognizing them. The only thing I've done is open up a .psd file and it informed me the font is not recognized. How do I get it to be recognized please? Thank you in advance for your help! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 14 Share Posted August 14 Welcome to the Affinity forums. It might help if you gave us some information about the specific font(s) you're having a problem with, including their names and where/when you obtained them. A screenshot of the message telling you they're missing would also be nice. If they are very old fonts ("type 1"), you may be out of luck as everyone is dropping support for them including (if I remember correctly) Adobe, macOS, and Windows. And as far as I know, the Affinity applications don't support them. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
evamarie11 Posted August 14 Author Share Posted August 14 Thank you for the welcome. I'm not sure how to show the message as it faded away shortly after I opened the file; however, I shut down Photo 2 and then re-opened it again, and found the font was now recognizable. It was already installed on my computer (double-checked that before I created the post), but for some reason it just didn't recognize it the first time. Works now though! Oh, and the font is called Giddyup. Quote Link to comment Share on other sites More sharing options...
kenmcd Posted August 14 Share Posted August 14 37 minutes ago, evamarie11 said: Oh, and the font is called Giddyup. If you have the old v1 fonts, there may be a name conflict with the Giddyup Thangs font. So if you have issues such as the wrong fonts appearing in a PDF - un-install the Thangs font and it should work. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 14 Share Posted August 14 1 hour ago, evamarie11 said: however, I shut down Photo 2 and then re-opened it again, and found the font was now recognizable Did you perhaps install the font when Photo was already running? It's possible it took an application restart to recognize it. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
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