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Posted

Hi,

 

I have a Windows10 Pro, 64 bits on a Dell XPS laptop.

 

After lunching the installation and selecting English as the (unique) option, I've received this message, so I couldn't complete the installation. Between the two messages a 10ms window appeared like trying to install C++ libraries and then it failed.

 

Which are the installation requirements?

 

Thanks

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Posted

Hi Carmel

 

From what I tell you machine seems to meet the requirements to install the software. If you're having trouble installing the prerequisites, would you be able to try installing them separately and seeing if that is any better?

 

You can get the .NET Framework from here

 

You can get the C++ Redistributable from this link

 

Cheers

Serif Europe Ltd - Check the latest news at www.affinity.serif.com

Posted

Hi carmel

 

Although the Prerequisites failed, it kind of half installs it so it's not complete but still counted as there. My fault slightly, can you uninstall them then try installing the ones from the links i provided?

 

Thanks

Serif Europe Ltd - Check the latest news at www.affinity.serif.com

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