bestman 8 Posted June 23, 2024 Posted June 23, 2024 it gives this error when you accidentally install the ARM64 EXE/MSI installer on X64 windows with this link https://affinity.serif.com/en-gb/install-faq/?issues=Error_Arm64OnX64%2C&locale=nl-NL. the link contains ARM64 on X64 but if you open it it sends you to the FAQ page with no info on the problem (maybe it can be more clear on where/how to install the correct version on the page where the installer links to or put in the error message something like ARM64 doesn't run on X64). i don't know if this is the proper place to tell this. (also while most users wouldn't make this mistake i can get why people would on accident and yes i'm aware that it does tell you which one to install at the bottom of the download page ) Quote
Dan C Posted June 24, 2024 Posted June 24, 2024 Thanks for letting us know @bestman 8 - I can confirm that our team are aware this 'Click here for more information' link needs updating for the V2 installers, including the ARM variant. I'm going to update our internal log regarding this now, requesting that the new V2 'Install FAQ' page this link directs you to has multiple sections - one for installation support where this has failed to install correctly, and one for information on the ARM64 builds where the app cannot be installed due to incompatible CPUs etc. I hope this helps Quote
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