jaxfh Posted April 26 Share Posted April 26 Hi, all 3 of them are crashing on start on my M1 Pro MBP, macOS 14.4.1. Reports attached. Publisher.txt Designer.txt Photo.txt Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 26 Staff Share Posted April 26 Hi jaxfh, I've passed this on to development to look into and they've requested a copy of your cs.json file. Could you navigate to ~/Library/Group Containers/6LVTQB9699.com.seriflabs.beta/v2/ and attach 'cs.json' please? Quote Link to comment Share on other sites More sharing options...
jaxfh Posted April 26 Author Share Posted April 26 6 minutes ago, Sean P said: Hi jaxfh, It looks like it might be something in the Welcome Screen/My Account dialog that is causing the app to crash. I'll pass the reports on to development for a closer look. In the meantime could you try the following for me please: Open up Terminal, paste the relevant command from below and run it. It will disable the Welcome Screen/My Accoutn from appearing as though you had unticked the option. I'm just curious to see if this gets you up and running! Photo Beta: defaults write com.seriflabs.affinityphoto2.beta com.seriflabs.ShowNewDocumentOnStartUp 0 Designer Beta: defaults write com.seriflabs.affinitydesigner2.beta com.seriflabs.ShowNewDocumentOnStartUp 0 Publisher Beta: defaults write com.seriflabs.affinitypublisher2.beta com.seriflabs.ShowNewDocumentOnStartUp 0 Still Crashing. Designer.txt Photo.txt Publisher.txt cs.json.zip Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 26 Staff Share Posted April 26 Thanks for that! If you delete that file, can you see if the apps then run up correctly for you? It'll regenerate itself correctly - it looks to be missing all its contents! Quote Link to comment Share on other sites More sharing options...
jaxfh Posted April 26 Author Share Posted April 26 7 minutes ago, Sean P said: Thanks for that! If you delete that file, can you see if the apps then run up correctly for you? It'll regenerate itself correctly - it looks to be missing all its contents! Yes, the apps are starting normaly, even if i put the Terminal Things to 1 again Tom Lachecki 1 Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 26 Staff Share Posted April 26 Just now, jaxfh said: Yes, the apps are starting normaly, even if i put the Terminal Things to 1 again Thats great to hear! I've logged the issue with development. I've removed the post regarding the Terminal commands as it was in a different area than I suspected. Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted April 26 Staff Share Posted April 26 An issue raised in this thread ("App crashes on launch of cs.json is empty") has now been reported to the developers by the testing team (Ref: AF-2879). Thank you very much for reporting this issue to us. Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted Friday at 09:25 AM Staff Share Posted Friday at 09:25 AM The issue "App crashes on launch if cs.json is empty" (REF: AF-2879) has been fixed by the developers in internal build "2.5.0.2430". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
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