ploen Posted March 18 Share Posted March 18 A message like this appears (We’re sorry but something went wrong while placing your order. If you continue to see this message, please contact our customer support operatives who will be able to assist you further) after pressing payment. Help me at Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted March 18 Staff Share Posted March 18 Hi @ploen, welcome to the Affinity forum. We are sorry to hear about your experience whilst attempting to place an order through the Affinity Store. We have taken a look and checked over our payment portal but have been unable to replicate the issue you have reported, computers are funny things though so we do hear of this happening from time-to-time and there are several things you could try to help get the order through successfully. Firstly the most common fix is to try a different payment option, so if you were attempting to pay with a credit/debit card, maybe try PayPal or any of the other payment options. If that is still unsuccessfully we can rule out any issues with the payment method you are trying. From there we recommend ensuring that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the 3D Secure window appearing. The best way to do that is to try a different browser entirely. Also ensure that your firewall is not blocking any part of the payment process. If the issue persists on that device, we also recommend trying the above suggestions from other device, maybe a tablet or a smart phone. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
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