Ani Posted December 29, 2023 Share Posted December 29, 2023 I managed to get two photos sorted this morning before this message (yet again) came up. I have taken out my email address for obvious reasons but it was in correctly as was my password. Why is this happening. Two days now and I have had no help from Affinity despite contacting them twice. "Trying again in a moment" is not working. I would appreciate your assistance. Ani Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 29, 2023 Share Posted December 29, 2023 14 minutes ago, Ani said: Two days now and I have had no help from Affinity despite contacting them twice. If you click on the red bar at the top of the forum pages you'll see that they are taking a holiday break, and running with at most only a small crew until Jan. 3. That may explain the lack of response. If you right-click in that dialog one of your options should be to run a Connectivity Check. It would be good to know the results of that check. Sometimes this happens if the clock is set incorrectly on your computer. Next, the FAQ below suggests that one reason for this may be that you have an Affinity application "stuck" in the background and not responding. You might check that. https://forum.affinity.serif.com/index.php?/topic/182419-troubleshooting-affinity-v2-licence-activation-issues/&do=findComment&comment=1057894 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
walt.farrell Posted December 29, 2023 Share Posted December 29, 2023 Also, it's possible to have a mixture of the applications installed on Windows that can cause this. Nathan has more on that below: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Ani Posted December 29, 2023 Author Share Posted December 29, 2023 Thank you Will. I will try the uninstall route. Ani Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 30, 2023 Share Posted December 30, 2023 Here's something else to try, @Ani: Close the Affinity application(s). Press and hold Ctrl while starting one of them. Release Ctrl when you get the Clear User Data dialog. (Note: you may need to watch for the application icon to appear on the Task Bar, and click it, to get that dialog. Keep holding Ctrl until you get it.) Uncheck everything. Check Reset Account Data at the bottom of the second section of options. Click Clear. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Ani Posted December 30, 2023 Author Share Posted December 30, 2023 Thanks again Walt. I have done that. Very good instructions. Alas, to no avail. But, again, I appreciate your efforts. Ani walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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