RH49 Posted November 30, 2023 Share Posted November 30, 2023 Hi Affinity Photo 2 is shutting down unexpectedly, no error message, just returns me to the desktop. This seems to happen when I try to stitch a panorama or when using a plugin (Topaz Photo Ai) usually when the plugin has run and is saving the file back to Affinity Photo. It happens with and without OpenCL being enabled. Graphics card is a RTX4060 Ti with Gigabytes latest recommended driver installed. Any help will be greatly appreciated. Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted December 1, 2023 Staff Share Posted December 1, 2023 Welcome to the forums @RH49, Could you provide us with a few recent crash reports from Photo 2? The FAQ below details how to find these. Many thanks Quote Link to comment Share on other sites More sharing options...
RH49 Posted December 1, 2023 Author Share Posted December 1, 2023 Hi NathanC Thanks for responding. Please see attached last 4 crash reports, hope they help. I have just updated to Affinity 2.3 but no change to the problems. Kind regards RH49 073bace4-b865-4e59-a8e8-79b8cf3e2957.dmp 42658416-3e69-4ffc-bd04-26c473a35dae.dmp b05b26ae-8bac-416f-94ed-9ffd5be07768.dmp 8fac5a3e-d134-49da-9d7b-c76f6177514a.dmp Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted December 1, 2023 Staff Share Posted December 1, 2023 Thanks for sending those over, I'm getting a pretty generic error from two and the other two of the reports fail to debug, however the scenarios that you have described when the app runs into a crash do point towards a GPU driver/rendering issue. As you've already ensured that your drivers are up to date and Hardware Acceleration is disabled within the app, could you try doing a clean install of your drivers by using a tool such as DDU (linked below) to wipe your existing GPU drivers, reboot and then re-install the latest available, before rebooting and trying a stitch again in Photo 2? https://www.guru3d.com/download/display-driver-uninstaller-download/ Quote Link to comment Share on other sites More sharing options...
RH49 Posted December 1, 2023 Author Share Posted December 1, 2023 Thanks NathanC I downloaded and ran the DDU driver remover and re-installed the GPU driver version 31.0.15.4601. The problem remains. When stitching a panorama it gets to the preview after "Stitch Panorama" and when I click on "OK" the stitched image flashes up for a second and then Affinity Photo 2 disappears and I am left looking at the desktop. I have attached some more crash reports in case they might be helpful. 80f32994-da5c-40c3-86ae-8b9a3798bc11.dmp a1696d56-2eb1-4720-a5f2-625e03bf425f.dmp c1264239-70f3-47cf-b07d-da91e6658387.dmp 8da9b8cb-965d-4c14-8c90-1c0efc33bdaa.dmp Quote Link to comment Share on other sites More sharing options...
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