Jump to content

Recommended Posts

Posted

Hi

Affinity Photo 2 is shutting down unexpectedly, no error message, just returns me to the desktop.

This seems to happen when I try to stitch a panorama or when using a plugin (Topaz Photo Ai) usually when the plugin has run and is saving the file back to Affinity Photo.

It happens with and without OpenCL being enabled.

Graphics card is a RTX4060 Ti with Gigabytes latest recommended driver installed.

Any help will be greatly appreciated.

  • Staff
Posted

Thanks for sending those over, I'm getting a pretty generic error from two and the other two of the reports fail to debug, however the scenarios that you have described when the app runs into a crash do point towards a GPU driver/rendering issue.

As you've already ensured that your drivers are up to date and Hardware Acceleration is disabled within the app, could you try doing a clean install of your drivers by using a tool such as DDU (linked below) to wipe your existing GPU drivers, reboot and then re-install the latest available, before rebooting and trying a stitch again in Photo 2?

https://www.guru3d.com/download/display-driver-uninstaller-download/

Posted

Thanks NathanC

I downloaded and ran the DDU driver remover and re-installed the GPU driver version 31.0.15.4601.

The problem remains. When stitching a panorama it gets to the preview after "Stitch Panorama" and when I click on "OK" the stitched image flashes up for a second and then Affinity Photo 2 disappears and I am left looking at the desktop.

I have attached some more crash reports in case they might be helpful.

 

80f32994-da5c-40c3-86ae-8b9a3798bc11.dmp a1696d56-2eb1-4720-a5f2-625e03bf425f.dmp c1264239-70f3-47cf-b07d-da91e6658387.dmp 8da9b8cb-965d-4c14-8c90-1c0efc33bdaa.dmp

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.