Affinity 2.2.1 keeps crashing when creating a new document.

[foobstootsmittens]

When you try to create a new file and create an artboard the program loads for a while and eventually crashes.

Real annoying.

 

Processor	AMD Ryzen 7 3800X 8-Core Processor
Video Card	AMD Radeon RX 6750 XT
Operating System	Windows 11
RAM	16 GB

Edited November 11, 2023 by foobstootsmittens

[foobstootsmittens]

Downgrading to 2.2.0 helps.

[NathanC]

Welcome to the forums @foobstootsmittens,

Sorry to hear that, If the app fails to create a new document/open any existing files, this is normally an indication of a GPU/Driver based issue on your device which is causing Affinity to crash when rendering. I've provided some potential solutions below to run through below in order: 
 

Disable Hardware Acceleration 

Within the apps under Edit > Preferences > Performance try disabling Hardware Acceleration (The last tickbox) and then close the interface and restart the app when prompted to and try again. 

Update your GPU Drivers 

Make sure that you have the latest available drivers installed for your GPU, I've linked the AMD driver search below. If possible, perform a clean installation of your drivers if given the option. 

https://www.amd.com/en/support  

Reset drivers via DDU 

If it still freezes/crashes, try doing a complete uninstall of your graphics card drivers using a dedicated tool for this purpose (Such as DDU linked below) and then restart and install your graphics card drivers (using the links above to search) to completely refresh them.   
  

 https://www.guru3d.com/files-details/display-driver-uninstaller-download.html  

— 

If you’re still having trouble, could you send me a DXDIAG report? To do this, bring up run command (Win + R) and then type in the following: DXDIAG and then press enter. On the new window, press ‘Save all information’ and then save it to a text file on your device and send me a copy of the .txt file. 

Could you also send me a screenshot of your in app performance preferences? 

If there’s any recent crash reports for the app(s) available, could you also send me these? I’ve provided a link to an FAQ post below on finding crash reports. 

https://forum.affinity.serif.com/index.php?/topic/168448-where-do-i-find-crash-reports-for-affinity-v2-apps/#comment-963913 

Many thanks