Photo 2 resize crash

[James Nash]

Hi I am unable to resize a document in photo 2 due to crashes every time with any document.

In addition the option sliders of canvas disappear off the page (next to the tools on LHS of screen)

see the vid for replication.

Any tips much appreciated- I cant use this software without this option.

Im on an ipad pro 4th gen running iOS 16.6

PS I upgraded to the newest 17.3 iOS today,

and deleted Photo and reinstalled

Same problem different file, in addition to Lags, and non saves.

Should this program still be in BETA?

I really want to like this program.

Thanks

 

                     

[DM1]

6 hours ago, James Nash said:

Hi I am unable to resize a document in photo 2 due to crashes

Looking at video it appears you are resizing canvas, not document but still it shouldn’t crash. 
Does it do it with all files or just this one?

Could you attach a copy of the file/photo for us to check out.

 

 

[James Nash]

Hi DM1 Thanks for looking at this!

It seems to be happening to a few different files.

I will import a file from ipad photos, or a file on my ipad, or even the sample files provided by affinity  (I have Just started to learn AP more regularly)

They all seem to crash when I resize- which I almost always initially do to my base layer so I am working on a final print size/resolution.

any tips welcome.

IPAD pro 4th GEN/iOS 17.3

Homelands.afphoto

[DM1]

41 minutes ago, James Nash said:

They all seem to crash when I resize- which I almost always initially do to my base layer so I am working on a final print size/resolution.

No worries James. I see it’s a largish files. Loading ok for me and not crashing when resize document is selected. I changed it to 300dpi without resampling. Resampled down to 300dpi 8x6 in . Also resized to 31x22.5 inches at 300dpi. No problems experienced.

What final size are you attempting to achieve. It’s currently 798x572mm (72dpi).

[James Nash]

9 hours ago, DM1 said:

No worries James. I see it’s a largish files. Loading ok for me and not crashing when resize document is selected. I changed it to 300dpi without resampling. Resampled down to 300dpi 8x6 in . Also resized to 31x22.5 inches at 300dpi. No problems experienced.

What final size are you attempting to achieve. It’s currently 798x572mm (72dpi).

Hi and thanks again

The image is a screen shot- albeit off the retina display ipad pro hence largeish

My usual print size and resolution is A3 297 x 420mm 600 dpi

Happy to go smaller res, but thats my normal goal- occasionally bigger for A2 or even A1 prints

Ill try sticking to 300dpi. 

Were you trying this out on your ipad?

I was surprised a reinstall diddnt sort it out.

Ill try on a wider range of files.

Ive also tried with all other aps closed thing it was perhaps a RAM overwhelm, but the results are the same.

cheers

James

[DM1]

Had no issue resizing this to A3 600dpi but my M1 iPad has 8gb of ram. I think your model maybe has 2 or 4gb? Maybe that’s limiting it?

File size (resized) is now close to a 1 Gb so I’m unable to upload for you.

[James Nash]

Ok yes I am not sure of the RAM on my iPad, I'll let you know but maybe this is the issue. Interesting yours has no issue. It seems to occasionally not crash when resizing as a document so I'll see if I can wangle a work around.

[James Nash]

57 minutes ago, James Nash said:

Ok yes I am not sure of the RAM on my iPad, I'll let you know but maybe this is the issue. Interesting yours has no issue. It seems to occasionally not crash when resizing as a document so I'll see if I can wangle a work around.

Actually has 6gb RAM...

I would have thought that to be more than adequate with all other aps closed ?

[James Nash]

Thanks heaps for helping DM1, 

For your reference-

I think my work around will be to open a template at the end goal print size,

and import images/ content/ layers/ accordingly.- resizing to the base layer. Interestingly- my ipad limits the A3 template to 400 DPI -

though the resize options go much higher.

Still not sure its a RAM thing- it often crashes just flicking through the options, prior to selecting DPI,

and the sliders falling off the interface is an odd thing too…. 

perhaps ill work it out in a screen setting or similar.

Thanks again, ill let you know if theres a reason/ cause of these two things that I find with time.

[DM1]

26 minutes ago, James Nash said:

and import images/ content/ layers/ accordingly.- resizing to the base layer. Interestingly- my ipad limits the A3 template to 400 DPI -

6 Gb ram should be plenty. 
The 400dpi template limit is a known issue. Seems by design, but you can change it to 600dpi (or higher) once opened. Once changed, save it as a User Template, then next time you’ll be good to go.🙂
 

Sliders falling off screen. I recall this occurring in some beta versions. If you cannot scroll down to action the control bar, I’d report that as a separate fault. Scrolling is sometimes used in iPad version to accomodate reduced display area, but it’s not made clear where or when scrolling is required (trial and error)🙂.

[Yuu Shirome]

On 10/18/2023 at 6:26 AM, James Nash said:

Hi I am unable to resize a document in photo 2 due to crashes every time with any document.

In addition the option sliders of canvas disappear off the page (next to the tools on LHS of screen)

see the vid for replication.

Any tips much appreciated- I cant use this software without this option.

Im on an ipad pro 4th gen running iOS 16.6

PS I upgraded to the newest 17.3 iOS today,

and deleted Photo and reinstalled

Same problem different file, in addition to Lags, and non saves.

Should this program still be in BETA?

I really want to like this program.

Thanks

 

 

 

                     

I have the same problem with my Affinity Designer (AD). Whenever I click to change the unit in resizing , AD just crashes. My files are in 300 dpi. This happens to all of my files and not just one file (please see videos attached below for reference, I only record it on 3 files for smaller attachment size but it happens to all the rest of the files) my Ipad model is ipad pro 4th gen with 16GB RAM so I really don’t know if it’s a RAM problem

Of course I’m on trial but I’m thinking of buying the software after the trial, however the inability to resize is making me rethink my decision  

Has anyone found a way to resolve this?

 

Edited November 1, 2023 by Yuu Shirome
Clearer footage and clearer explaination

[DM1]

On 11/1/2023 at 8:51 PM, Yuu Shirome said:

I have the same problem with my Affinity Designer (AD).

Suggest you post as a new post. You have added to a Photo app issue post. Mods have been and gone so you may not get a response from them. And no, it shouldn’t crash like that.🙂

[James Nash]

Hi just an update. If I resize in steps, IE First Resize document with resolution and dimensions it seems OK. Then Resizing canvas later it hasn't crashed. It still does crash if I try to set up the canvass from the start, but doing it in steps seems to help. Sliders still fall off the page, and crash still happens if attempted first up, but seems to be OK in steps. Not ideal, but worked around. Still a bug, but not irredeemable.

[DM1]

On 11/4/2023 at 12:57 PM, James Nash said:

First Resize document with resolution and dimensions it seems OK. Then Resizing canvas later it hasn't crashed. It still does crash

Yes, I recall something from mods recently in response to resize issue on  Designer. A bug report identifying this as an issue, so fix should be coming.

🙂

[James Nash]

Just had a brief play with 2.5 beta

Happy to report So far no crashes!!!

Ill post here if any changes but seems to have been fixed from resizing a document, and resizing a canvas

Thanks developers!!!

 

[James Nash]

Actually just tried resizing on my v2.4, and ok there too. It had disrupted my use to the point of much less use so may have been 2.4 update?

Anyway, Ill post here again if I have any resize crashes. So Far so good

Cheers

J