Richard Pring Posted October 2, 2023 Share Posted October 2, 2023 If Ioad a jpeg into Affinity 2 and make changes and then either save or expoort/save I get a message saying photo.exe has prevented changes taking place. Sinilarly if I atempt to close the modified image, I get a message warning that image has not been saved - do you wish to save, IfYES selected, givs mesage Cannot save Image. This has sudenly starte hapening. last week no problem, and as far as I know, I haven't made any changes to my PC. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 2, 2023 Share Posted October 2, 2023 Can you give us a screen recording or at least a screenshot showing the error message? What version of the OS are you using, and what version of Affinity Photo? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Richard Pring Posted October 3, 2023 Author Share Posted October 3, 2023 Thanks for reply. I am usung Windows 10. Have just realised that the problem has only occured since updating to Affinity 2,2. When loading a jpeg image into affinity get anme transistory message on bottom RHS (see AF1). Clicking for details gives panel shown in AF2 and AF3. If theimage is modified then export/save get the message shown in AF4. Is my Windows Defender objecting to the the new updte? If so How do I persuade it to accept it? I am afraid this probably shows my ignorance of setting up my PC. Apologies Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 3, 2023 Share Posted October 3, 2023 You will need to update your Controlled Folder Access settings, and allow the application to write into the folder. Probably you had allowed this before, and with the update you need to allow the new version of the application to work with those folders. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
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