RRB Posted September 30, 2023 Posted September 30, 2023 I use Affinity Photo 2.2.0 on Windows 11 {22H2 [Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz 3.70 GHz]} with Luminar Neo (1.13.0, 11997). This combination has worked beautifully until a few months ago. Now when I send an image from Affinity to Luminar Neo and apply the edits and return to Affinity I get a black image. I have been through several updates of Affinity, Windows, and Luminar without any change in the behavior. I would appreciate any help you might be able to provide. Thanks!! Russell Quote
Staff Lee D Posted October 2, 2023 Staff Posted October 2, 2023 @RRB I've been trying to replicate this but so far I haven't been able to. I'm using Photo V2 (2.2), Luminar Neo (1.14.0) on Windows 11. Any file I open, send to Neo and add adjustments and apply all come back into Photo without issue. I've tested using multiple images/formats (JPEGS, NEF, RWL and CR3). Have you tried removing the plugin from Photo V2, restarting your system and setting it up again? Quote
RRB Posted October 2, 2023 Author Posted October 2, 2023 @Lee DThank you so much for responding! I have uninstalled Neo and reinstalled the latest version 1.14.0. I have updated to the most recent versions of Windows and Affinity. I have uninstalled and reinstalled the latest driver to my NVIDIA graphics card. I have not yet tried to uninstall and reinstall Affinity, but I did update to 2.2.0. With all of that I still only get a black image from Neo. If I export the image from Photo as a TIFF or JPEG and then open it with Neo and make edits and export as a TIFF or JPEG and then open that image in Photo, I get the appropriate image to continue my work in Photo, but that is quite a journey for each image. Quote
Staff Lee D Posted October 2, 2023 Staff Posted October 2, 2023 Can you do a screen recording (full screen) of your workflow for me to check, just in case. Quote
RRB Posted October 2, 2023 Author Posted October 2, 2023 I will try to accomplish that and get it to you. Quote
RRB Posted October 2, 2023 Author Posted October 2, 2023 Lee D This is the screen recording. I used a convenient file, but I get the same error regardless of the file type or size that I load into Affinity initially. Affinity.mp4 Quote
RRB Posted October 2, 2023 Author Posted October 2, 2023 @Lee D I was able to get a full screen recording posted. Again, thanks for your help! Quote
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