mikeseese Posted September 26, 2023 Share Posted September 26, 2023 Recently, I'm unable to open an existing afphoto file, open an image, or create a new document in Photo 2.2.0 in Windows. I've tried going back to 2.1.1, and the issue seems to persist? I've rebooted and uninstalled/reinstalled the app (even clearing the associated Photo roaming data). Designer works just fine. The issue is reproducible 100% with Hardware Acceleration enabled. Disabling it fixes the issue. I haven't changed any new hardware; the only real new thing is perhaps a Windows update (I'm not sure the last time Photo was working). I have an NVIDIA RTX 2070 Super with Game Ready Driver 550.09. Reproduction steps: Ensure hardware acceleration is enabled File > New Press Create with any template/size I've attached a crash report. 1a7fb98e-7d9e-43df-acf0-1ef63c21d240.dmp Quote Link to comment Share on other sites More sharing options...
mikeseese Posted September 26, 2023 Author Share Posted September 26, 2023 It seems that perhaps the hardware acceleration setting had reset during an upgrade as I had needed to disable acceleration back in 2021 to get the apps to work. This seems to be a long standing bug? Quote Link to comment Share on other sites More sharing options...
Ron P. Posted September 27, 2023 Share Posted September 27, 2023 The default is set to enabled, so if you've had problems and disabled it, after updating / upgrading you would need to disable it. Have you recently udated your GPU drivers? Nvidia just released an update 537.42 within the last week (9/21/2021). Have you thought about running the Studio Drivers? They do have the Studio drivers for your GPU. I run the RTX 3070 and use the Studio version, and (knock on wood) have not had any issues. Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
mikeseese Posted September 27, 2023 Author Share Posted September 27, 2023 To be honest with you, until I made the point I was under the impression I had the Studio Driver haha. I'm not sure if/when I manually switched it back to the Game Ready driver. Regardless, now that I have switched to 537.42, enabling hardware acceleration prompts that I have an "Unsupported Graphics Card". I'm fairly certain I had already restarted my PC after the driver switch, but I'll try again after I have a chance to do that again. Quote Link to comment Share on other sites More sharing options...
mikeseese Posted October 1, 2023 Author Share Posted October 1, 2023 Apparently I had not restarted my PC after upgrading/switching to the Studio driver. Hardware acceleration works using the latest Studio driver. Thanks! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.