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Universal License but won't update Designer & Publisher to 2.2


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I purchased the Universal License v2 in July 2023 and updated Photo to the new V2.2 with no problem.
Designer and Publisher, however, are now requiring a product key (which they didn't need before) and won't open past the product key & ID request panel.

I've tried the Universal License keys and even the old product keys, the Validate button stays greyed out.

Help please, and thanks.

 

 

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56 minutes ago, zoezahn said:

Designer and Publisher, however, are now requiring a product key (which they didn't need before) and won't open past the product key & ID request panel.

V2 applications do not ask for a Product Key. If you're getting a prompt for one it sounds like you're trying to run a V1 application. 

Can you check that, and provide a screenshot of the message?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1

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