Affinity Photo crashes on new/open/paste from clipboard action.

[MarkoK]

Hi.

I used quite long time version 2.0.3 and that was working fine (also all versions before). Then suddenly today Affinity photo starts fine and displays new document dialog.
At the moment I press create -it closes. I can press cancel and then File->Open->and select any random image from HDD - Affinity Photo closes.
I can do new from clipboard (Ctrl+Alt+Shift+N) - same result program closes
Updated to 2.2.0 - no difference, still closes.

I'm not able to point aunt any specific action I may did to cause this. 

Using windows 11. Log(s) attached.

7da73317-3a72-4098-810b-6d4facb7b453.dmp 35aa3f84-702b-43a1-84e5-2d7b0ddceffe.dmp 36fbf799-fa33-4196-ae63-6c0388f9614b.dmp

[Dan C]

HI MarkoK,

Could you list your computer specifications (CPU, GPU, RAM) and operating system version.

Have you had any GPU driver updates recently?

Could you please try the following to see if this resolves the issue? 

Lee

 

 

[v_kyr]

The "36fbf799-fa33-4196-ae63-6c0388f9614b.dmp" crash report from "Photo.exe  2.0.3.1688" looks pretty much identical to this one from another user ...

... where probably C1 when running in parallel seems to be conflicting with APh. - To the OP, do you use C1 at all?

The other one "Photo.exe  2.2.0.2005 -- 7da73317-3a72-4098-810b-6d4facb7b453.dmp" looks more to be GPU driver + OpenCL related (nvptxJitCompiler64.dll, nvopencl64.dll, unloaded OpenCL.dll, NvCameraAllowlisting64.dll ... etc.) !

 

[v_kyr]

5 hours ago, v_kyr said:

... where probably C1 when running in parallel seems to be conflicting with APh. - To the OP, do you use C1 at all?

"Photo.exe  2.2.0.2005" and the v2.2 release now don't suffer from the C1 conflicting problem anymore, according to the user of above referenced thread! - So I would concentrate for v2.2.0 instead more on checking GPU driver and it's settings related behaviors here.

[MarkoK]

Hi.

Thank you for you support!
The  --no-ocl flag resolved the issue.
So as final solution I had to disable the hardware acceleration under performance settings.

Just for info:
Nvidia GeForce RTX 2080 Super
Driver: 550.09
OS Name    Microsoft Windows 11 Pro    
Version    10.0.22623 Build 22623    
Other OS Description     Not Available    
OS Manufacturer    Microsoft Corporation    
System Manufacturer    ASUS    
System Model    System Product Name    
System Type    x64-based PC    
System SKU    ASUS_MB_CNL    
Processor    Intel(R) Core(TM) i9-9900KF CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)    
BIOS Version/Date    American Megatrends Inc. 1802, 01.12.2020    
SMBIOS Version    3.2    
Embedded Controller Version    255.255    
BIOS Mode    UEFI    
BaseBoard Manufacturer    ASUSTeK COMPUTER INC.    
BaseBoard Product    ROG STRIX Z390-F GAMING    
BaseBoard Version    Rev 1.xx    
Platform Role    Desktop    
Secure Boot State    On    
PCR7 Configuration    Elevation Required to View    
Boot Device    \Device\HarddiskVolume9    
Locale    United Kingdom    
Hardware Abstraction Layer    Version = "10.0.22621.891"    
Time Zone    FLE Summer Time    
Installed Physical Memory (RAM)    32,0 GB    
Total Physical Memory    31,9 GB    
Available Physical Memory    18,6 GB    
Total Virtual Memory    36,7 GB