wintab32.dll missing

[jmlx93]

Hello,

 

While version 2.2 is announced, I launch Affinity Photo 2.1 which systematically crashes with the following error in the LOG.txt file

 

Wintab: Failed to load Wintab32.dll

Wintab: Failed to create tablet context

Content migration already offered previously

 

regards,

Jean-Marc

[v_kyr]

So you looked into "c:\windows\system32" and it is missing? - Then look and search on the net for that dll ...

• https://support.huion.com/en/support/solutions/articles/44002332146-issues-with-wintab32-dll-file
• https://answers.microsoft.com/en-us/windows/forum/all/error-wintab32dll-syswow64-the-filename-directory/4b5c3a7d-a1fd-47ee-8d9f-26bb77d5fe3f
• ... and so on ...

 

[jmlx93]

now that I installed the missing dll, I got the following error

Affinity Photo 2
IsSandboxed: No
AppDataPathForCurrentUser: C:\Users\Jean-Marc\AppData\Roaming\Affinity\Photo\2.0
AppDataPathForCurrentUserPersisted: C:\Users\Jean-Marc\AppData\Roaming\Affinity\Photo\2.0
AppDataPathForAllUsers: C:\ProgramData\Affinity\Photo\2.0
CommonDataPathForCurrentUser: C:\Users\Jean-Marc\AppData\Roaming\Affinity\Common\2.0
CommonDataPathForCurrentUserPersisted: C:\Users\Jean-Marc\AppData\Roaming\Affinity\Common\2.0
CommonDataPathForCurrentUserPersistedBuildInvariant: C:\Users\Jean-Marc\AppData\Roaming\Affinity\Common\2.0
CommonDataPathForAllUsers: C:\ProgramData\Affinity\Common\2.0
TempPathForCurrentUser: C:\Users\Jean-Marc\AppData\Roaming\Affinity\Photo\2.0\temp
Skipping check for updates (update is available)
[DXCore] Found 2 adapters
NVIDIA GeForce GTX 1660 Ti
    Version: 31.0.15.3734
    IsHardware: Yes
    Supports D3D12 Feature Level 12.0: Yes
    HardwareID: PCI\VEN_10DE&DEV_2182&SUBSYS_375014620000&REV_A1
    LUID: 0x10354
Microsoft Basic Render Driver
    Version: 10.0.22621.1194
    IsHardware: No
    Supports D3D12 Feature Level 12.0: Yes
    HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00
    LUID: 0x113B4
[DXGI] Enumerating adapters
NVIDIA GeForce GTX 1660 Ti
    HardwareID: PCI\VEN_10DE&DEV_2182&SUBSYS_375014620000&REV_A1
    LUID: 0x10354
Microsoft Basic Render Driver
    HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00
    LUID: 0x113B4
[OpenCL] Found 1 platforms:
Name: NVIDIA CUDA
    Vendor: NVIDIA Corporation
    Version: OpenCL 3.0 CUDA 12.2.138
[OpenCL] Found 1 devices for platform NVIDIA CUDA:
NVIDIA GeForce GTX 1660 Ti
    Vendor: NVIDIA Corporation
    Version: OpenCL 3.0 CUDA
    Integrated: false
    Detachable: false
    Installed
AcquireLicenceInfo.state = (null)
AcquireLicenceInfo.licence.source = AffinityID
AcquireLicenceInfo.licence.kind = Retail
AcquireLicenceInfo.licence.status = Active
AcquireLicenceInfo.licence.absenceReason = Unknown
AcquireLicenceInfo.licence.trial.state = Unavailable
AcquireLicenceInfo.licence.trial.remainingDays = 0
AcquireLicenceInfo.licence.trial.reference = (empty)
AcquireLicenceInfo.licence.timeLimited.state = None
AcquireLicenceInfo.licence.timeLimited.remainingDays = 0
AcquireLicenceInfo.licence.licensedTo = jmarclacroix@yahoo.fr
AcquireLicenceInfo.licence.productKey = (empty)
AcquireLicenceInfo.licence.remainingDaysOfGrace = 0

TabletContext::Create: original queue size is 0
Wintab: Failed to set queue size
Content migration already offered previously

Edited September 19, 2023 by jmlx93
Log file content added

[Callum]

Hi Jmlx93,

Just to rule this out please could you make sure your version of Windows is fully up to date? Please could you also try reinstalling the Affinity apps if you haven't already?

Thanks
C

[jmlx93]

My Windows 11 version is up to date.

The Affinity photo version is affinity-photo-msi-2.1.1.exe that I had to reinstalled on June 2033.

[Callum]

Please could you try reinstalling using 2.2?

[jmlx93]

OK. I got the same problem with the 2.0 update.

[v_kyr]

4 hours ago, jmlx93 said:

OK. I got the same problem with the 2.0 update.

Do you have or make use of a tablet device at all? - However, look after the APh v2.2 crash reports and attach the most recent one here, if there are some available.