Jump to content
You must now use your email address to sign in [click for more info] ×

Designer 2 crashes on startup


Recommended Posts

Hello everybody

After having the problem of all three programs crashing during the startup, I just upgraded (after complete uninstallation of Version 1) to Version 2. I have the same issue and do not know what to do.

Symptoms

After the splash screen, the main screen opens and nothing further happens:

image.png.a8e14e7b7d5b06f3a975d602370bb58e.png

What I tried

  • Deleting all preferences (with the menu appearing on startup when pressing Ctrl)
  • Deactivate the Hardware Acceleration with the flag
  • Uninstall and install again
  • Deleting the User Data in the Roaming Folder
  • Upgrading to Version 2 (!)

Any idea what I could try next?

I do have the most recent Designer 2 (2.1.1) on Windows 10 (10.0.19045).

 

 

 

 

 

Link to comment
Share on other sites

Are there any associated v2 crash reports? - If yes then attach them here for an inspection.

 

☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan
☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.1.2 ◆ iPad OS 17.1.2

Link to comment
Share on other sites

  • Staff

Hi Taruxtin,

If you haven't already please could you try updating / reinstalling your GPU drivers? This may solve your issue. You may also want to try reinstalling the latest version of the .NET framework via the below link.

https://dotnet.microsoft.com/en-us/download/dotnet-framework

Thanks
C

Please tag me using @ in your reply so I can be sure to respond ASAP.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.